Summary
Overview
Work History
Education
Skills
Software
Interests
Chess, Books, Theatre, Gym, Volleyball, Choir.
Timeline
Generic

Ignotas Vaseris

Customer Service Specialist
Vilnius

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. All of the previous work experience has allowed me to be able to find something in common with people that come from a lot of backgrounds, which elevates my professional and personal life to the next level.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Sales Agent

UAB "Consillium Optimum"
Vilnius
07.2024 - Current
  • Assisted call-in customers with questions and orders.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Customer Service Specialist

Shift4 Payments
07.2023 - 04.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.

Contract Musician

Myself
Vilnius, Vilnius City Municipality
04.2023 - 07.2023
  • Built strong networks within the music industry through reliable communication and professional collaboration.
  • Collaborated with other musicians to develop creative arrangements for improved overall sound quality.
  • Performed in 20 private shows.
  • Taught private music lessons, adapting tuition to ages and skill levels.
  • Played various instruments professionally, including guitar, piano and vocals.

Product Ambassador

UAB "Sorbum"
05.2022 - 08.2022
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Increased sales by effectively communicating product benefits.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Educated customers on product features and answered questions regarding product use.


Paint Technician

UAB 'Lemora"
10.2019 - 08.2020
  • Exceeded production targets consistently while maintaining a strong focus on quality control throughout the paint mixing process.
  • Optimized equipment usage by performing regular maintenance checks, prolonging tool life and minimizing repair costs.
  • Maintained a clean and organized workspace, promoting safety and efficiency in the paint booth.
  • Adhered to environmental regulations by properly disposing of hazardous materials and maintaining ventilation equipment.
  • Increased paint quality by implementing proper mixing techniques and ensuring accurate color matching.
  • Custom mixed colors to match customers' desired color.

Customer Service Worker

UAB "Senukai"
06.2019 - 10.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
  • Provided comprehensive product knowledge to customers, leading to informed decision-making and increased sales.
  • Handled the inventory in the isles and the warehouse
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.

Mandatory Military Training

Lithuanian Military
09.2018 - 06.2019
  • Learned Discipline in my life which is a key factor for my life moving forwards.
  • Saw a corelation between the military and a business, both are organizations that are supposed to be running on well versed logistics, and subordination.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Bartender

UAB "Lino Madų Namai"
05.2018 - 08.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Education

Bachelor of Arts - Music Performance (Vocals)

VIlniaus Kolegija
Vilnius, Lithuania
04.2001 -

Skills

Paperwork processing

Product demonstrations

Customer service

Customer retention

Self-motivated work ethic

Collaborative teamwork attitude

Target market identification

Quality control procedures

Software

Microsoft Word

Microsoft Excel

Microsoft Acrobat

Ableton

Microsoft Power Point

Interests

Politics

History

Musical Theory

Debates

Psychology

Theology

Chess, Books, Theatre, Gym, Volleyball, Choir.

  • I am an ardent player of chess, I love the rationality of the game, and the way you can bring some chaos into it to make it a little more interesting.
  • During my free time when I am winding down being a bookworm is like second nature to me Dostoyevsky is my favorite author.
  • I love going to plays, would love to try acting sometime.
  • Gym, doing deadlifts is like a philosophy to me, pulling that weight and trying to push towards your goal, I think that is the way to go through life, facing adversity.
  • Volleyball is a team coordinated sport, the complexity of the game regarding all of the different positions and roles never fails to captivate me, my favorite role is - setter. Setting up your team to score points and strategizing with your team holds a lot of value outside the sport.
  • I sing in a choir named - "Adoramus", mostly we perform during Sunday morning prayers in the saint Jonas church. My role is that of a Baritone, I would highly recommend attending one of our performances, they are truly breathtaking.


Timeline

Sales Agent

UAB "Consillium Optimum"
07.2024 - Current

Customer Service Specialist

Shift4 Payments
07.2023 - 04.2024

Contract Musician

Myself
04.2023 - 07.2023

Product Ambassador

UAB "Sorbum"
05.2022 - 08.2022

Paint Technician

UAB 'Lemora"
10.2019 - 08.2020

Customer Service Worker

UAB "Senukai"
06.2019 - 10.2019

Mandatory Military Training

Lithuanian Military
09.2018 - 06.2019

Bartender

UAB "Lino Madų Namai"
05.2018 - 08.2018

Bachelor of Arts - Music Performance (Vocals)

VIlniaus Kolegija
04.2001 -
Ignotas VaserisCustomer Service Specialist