Ilyas El Bourari

Final-year International Business student with a focus on banking, financial services, and fintech. Proficient in multiple languages including English, French, and Arabic, alongside advanced Excel skills. Completed analytical projects demonstrating strong problem-solving abilities. Committed to enhancing client service and operational efficiency in a collaborative environment.

Part-Time Customer Service Representative SupportYourApp – Remote (Morocco) June 2025 – Dec 2025

• Handled customer interactions in a fast-paced remote environment, resolving queries and processing transactions with a focus on accuracy and efficiency.
• Managed data entry and basic reporting tasks, building strong attention to detail and problem-solving skills relevant to financial services.
• Served diverse international clients, enhancing cross-cultural communication abilities (English, French, Arabic) while supporting multilingual support teams.

Client Service Intern ALTEN Maroc – Remote(Morocco)

     Jan 2025 – Mar 2025

• Assisted in daily client inquiries and documentation processing for international consulting projects, ensuring high data accuracy and compliance with business standards.
• Supported team in reviewing client information and basic financial data entry, developing skills in cross-cultural communication and attention to detail.
• Contributed to team projects involving market research and report preparation for mid-sized clients in tech and finance sectors

Freelance Data Organizer / Excel Assistant  Freelance

    August 2024 – May 2025

• Provided ad-hoc Excel support to small businesses, including participation in EU-funded INDUSAC projects under Horizon Europe, where I collaborated with SMEs on 4-8 week co-creation challenges to solve real-world industry problems like market expansion and risk assessment.
• Developed automated dashboards using advanced functions (VLOOKUP, Pivot Tables, conditional formatting) to analyze trends and improve decision-making for clients.
• Demonstrated initiative in self-taught tools for real-world financial data management, focusing on compliance and data accuracy.
• Developed and implemented a custom chatbot integrated into a small skincare business website to provide real-time product recommendations, skincare advice, and customer support.

• Machine Learning and Deep Learning (DeepLearning.ai)
• Excel for Business & Finance (Udemy)