Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Indrė Navickienė

Kaunas

Summary

Dynamic and results-oriented Commercial Operations Professional with 8 years of progressive experience in commerce, from sales and purchasing coordination to leading commercial operations.

Known for strong communication skills, motivation, and the ability to quickly adapt and learn in fast-paced environments. Experienced in leading cross-functional teams, improving processes, and managing projects in international environments.

Overview

12
12
years of professional experience

Work History

Head of Commercial Operations

Branda Ltd.
01.2025 - Current
  • Stock planning based on demand levels, creating reports and working with logistics department in stock transfers between the warehouses.
  • Optimized supply chain processes for enhanced performance and reduced lead times.
  • Created comprehensive training programs for employees, increasing overall skill levels and boosting productivity rates.
  • Assisted in recruiting, hiring and training of team members.
  • Maintaining & monitoring of Inventory levels, pricing, cashflows of sales & purchases
  • Observing & initiating improvements for any type of internal commercial process.


Special Projects Manager

Branda Ltd.
03.2022 - 01.2025
  • Led the end-to-end implementation of a company-wide CRM system, including system selection, customization in collaboration with IT, and integration with existing workflows. Developed comprehensive user manuals and training materials, and conducted hands-on training sessions for staff across all departments.
  • Developed dashboards and reporting tools to give leadership visibility into key metrics and project progress.
  • Coordinated efforts between departments involved in the projects achieving common goals.


International Sales Coordinator

Branda Ltd.
08.2017 - 03.2022
  • Tracking Sales and Purchase orders until delivery to Customer/ Warehouse.
  • Provided excellent customer service to existing clients, addressing concerns and fostering loyalty for repeat business.
  • Collaborated with Regional Sales/ Purchase Managers to make strategic sales decisions.
  • Developed relationships with clients and potential clients to improve business growth.
  • Ensuring that goods are received in a timely manner
  • Planning cashflows for Sales & Purchases


Customer Service Representative

Intertrade Inc.
04.2017 - 07.2017
  • Responsibilities included document management, customer service in person, by phone, and via email. Worked with the company’s internal system as well as Microsoft Excel and Word.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.


English Teacher

Zenith International School
07.2016 - 01.2017
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Customer Service Representative

Transcom Worldwide Vilnius
01.2014 - 07.2016
  • Provided customer service and support at an international ferry company.
  • Assisting clients via phone and email. Responsibilities included answering inquiries, offering travel advice and ticketing support, resolving customer issues, and ensuring a smooth booking experience.
  • Maintained a high level of professionalism in handling international clients and contributed to improving overall customer satisfaction.

Education

Bachelor's - English Philology

Vytauto Didžiojo Universitetas
Kaunas
06-2017

Skills

  • Problem-solving

  • Team leadership

  • Project leadership

  • Project management

  • Cross-functional collaboration

  • Workflow optimization

  • Customer relationship management (CRM)

  • MS office

  • AX Axapta

Languages

English
Full Professional
Russian
Limited Working

Timeline

Head of Commercial Operations

Branda Ltd.
01.2025 - Current

Special Projects Manager

Branda Ltd.
03.2022 - 01.2025

International Sales Coordinator

Branda Ltd.
08.2017 - 03.2022

Customer Service Representative

Intertrade Inc.
04.2017 - 07.2017

English Teacher

Zenith International School
07.2016 - 01.2017

Customer Service Representative

Transcom Worldwide Vilnius
01.2014 - 07.2016

Bachelor's - English Philology

Vytauto Didžiojo Universitetas

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Indrė Navickienė