Irma Černiauskienė

• Developed and implemented travel policies and procedures. Continuously reviewed processes and procedures related to travel and accommodation service purchasing.
• Negotiated and secured favorable rates, built strong vendor relationships.
• Managed travel budgets. Cost control and savings initiatives, various procurement tasks related to travel and accommodation category.
• Implemented efficient booking procedures, guaranteeing timely and cost-effective travel arrangements.
• Provided travel guidance and support. Acted as a trusted resource for employees, addressing travel-related concerns and issues.
• Team leadership, delegation of tasks and supervision.
• Worked effectively in fast-paced environments.

I was responsible for smooth business travel process for employees and executives. My biggest challenge - Business Travel Policy implementation.

Main duties and responsibilities:

• Plan Travel Itineraries (flights, hotels, car rental);
• Communicate with suppliers and partners;
• Assist with Travel Issues;
• Evaluate Travel Services;
• Process Travel Documents;
• Prepare reports, statistics;
• Administer Travel Policy and Budget.

Provide corporate clients with an efficient and professional business travel service that meets requirements and policies.

Responsibilities:

• Respond and react to clients' queries, issues and implemented appropriate solutions;
• Making worldwide business travel bookings;
• Working efficiently in busy position, offering quick and professional service;
• Perform duties in accordance with applicable standards, policies and regulatory guidelines.

I was responsible for:

• Creating training programs for ticketing agents and representatives;
• Conducting Amadeus Altea training and regular trainings;
• Holding annual competence tests and manage on-site evaluations;
• Creating tutorials about newest products and procedures;
• Updating Direct Sales web and user manuals with latest information and changes.

I was a team member of project "BT Inventory migration and E-ticket implementation".

Managed 15 Customer Service Specialist team, overseeing their training and professional growth.

• Customer's service in-person, inbound/outbound calls, emails according to airBaltic Service standards.
• Main duties - give information to travelers and handle all aspects of travel reservation (air, hotel, car rental), pricing, documents production (tickets, itineraries, vouchers).
• Supporting travel agents, corporate customers, handling group reservations.
• Handling ad hoc irregularities (delays, overbookings, etc.).
• Working with cash-register, closing sales reports, issuing ERGO health insurance.

• Full customer's service associated with the company's products, inbound outbound calls, emails.
• Find and suggest the best travel plan for "Work and Travel" program participants.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.