Jekaterina Bragina
Summary
OPI Interpreter (EN↔RU) with 6+ years of experience, including high-volume medical & insurance hotlines. I consistently exceed quality KPIs for accuracy, empathy, and HIPAA-level confidentiality. Trained in marketing & international commerce, I treat every call as a brand-building touchpoint—protecting reputation, deepening loyalty, and uncovering growth opportunities. Ready to bring this precision-plus-service mindset to an organization that values flawless communication and premium customer experience.
Overview
2026
2026
years of professional experience
Work History
OPI English–Russian Interpreter /Operations Expert
Teleperformance
03.2024 - Current
- Interpreted 80% of inbound medical calls, ensuring accurate and clear communication between patients, healthcare providers, and insurance representatives.
• Assisted patients throughout the full medical service cycle: from intake and documentation to preparation for procedures, medical appointments, medication instructions, and discharge.
• Supported communication with insurance companies, including Medicaid, Medicare, Medi-Cal, and Blue Cross Blue Shield, as well as during accident-related claims.
• Facilitated interpretation during emergency calls (ambulance services), requiring precision, quick response, and situational awareness.
• Provided interpretation in sensitive contexts, including social services (nutrition programs, benefits), police stations, and correctional facilities (primarily for medical cases).
• Delivered accurate interpretation for banking-related calls when required.
• Possess strong knowledge of medical terminology, pharmaceuticals, and side effects to ensure accuracy and patient safety.
Contract Procurement Specialist
State Enterprise Ignalina Nuclear Power Plant
2022 - 2023
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Negotiated contracts with vendors, securing the best prices and terms for materials, equipment, and services.
- Analyzed market trends and identified optimal sources of supply to maximize cost savings.
- Conducted market research to identify new suppliers and tracked industry trends and best practices in procurement management.
Audiovisual Translator & Voice-over Artist
Aktida
2006 - 2011
- Translated and adapted film/series scripts, matching lip‑sync and timing.
- Voiced lead and supporting roles, mirroring original tone.
- Ensured linguistic quality through rigorous self‑ and peer review.
- Updated translations with current slang and cultural references.
- Worked with directors and audio engineers to perfect pacing.
Education
Master of Science - Marketing And International Commerce
Vytautas Magnus University
06-2009
Bachelor of Science - Business Administration
Vytautas Magnus University
06-2007
Skills
- Ethical professionalism
- Rapid learning of technical domains
- Maintaining client confidentiality
- Cross-cultural understanding
- Effective note-taking methods
- Consistent reliability
- Proactive risk management
- Regulatory compliance expertise
- Effective communication in high-pressure situations
- Organizational skills in scheduling
Languages
Russian, Lithuanian
Native language
English
Advanced
C1
Russian
Bilingual or Proficient (C2)
Lithuanian
Bilingual or Proficient (C2)
Timeline
OPI English–Russian Interpreter /Operations Expert
Teleperformance
03.2024 - Current
Contract Procurement Specialist
State Enterprise Ignalina Nuclear Power Plant
2022 - 2023
Audiovisual Translator & Voice-over Artist
Aktida
2006 - 2011
Master of Science - Marketing And International Commerce
Vytautas Magnus University
Bachelor of Science - Business Administration
Vytautas Magnus University