Junior Chris Asongmezi
Vilnius,58
Summary
Dynamic Estate Manager with a proven track record at Gladys Hostel, excelling in vendor coordination and contract negotiation. Enhanced property aesthetics through proactive maintenance and improved guest experiences by organizing successful events. Strong legal compliance and customer service skills fostered effective communication and resolution strategies, ensuring high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Estate Manager
Gladys Hostel
10.2022 - 05.2025
- Assisted in maintaining estate records and documentation for efficient management.
- Supported vendor coordination, ensuring timely service delivery for property maintenance.
- Learned basic landscaping and upkeep tasks to enhance property aesthetics.
- Helped organize and oversee household events, improving guest experiences.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Negotiated favorable contracts with suppliers and service providers, securing high-quality goods at competitive prices.
- Presented clients with investment and commercial properties suited to needs and wants.
- Collaborated with legal advisors to manage property-related matters such as zoning regulations, estate planning, or contractual agreements.
Customer Service Manager
Travel and Tour
04.2020 - 06.2022
- Enhanced customer satisfaction through effective complaint resolution and service recovery strategies.
- Developed training programs for new staff, improving onboarding efficiency and service quality.
- Implemented process improvements that streamlined customer interactions and reduced response times.
- Analyzed customer feedback to identify trends, informing strategic decisions for service enhancements.
- Conducted performance evaluations, providing constructive feedback to foster team development and accountability.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
St. Albert Compressive College Bafut
Bamenda-Cameroon06-2014
Skills
- Estate management
- Vendor coordination
- Property maintenance
- Contract negotiation
- Legal compliance
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Estate Manager
Gladys Hostel
10.2022 - 05.2025
Customer Service Manager
Travel and Tour
04.2020 - 06.2022
High School Diploma -
St. Albert Compressive College Bafut