Jurgis Klumbys
Vilnius
Summary
Pursuing full-time role that presents professional challenges, effective time management, and problem-solving expertise and a constant can-do attitude.
Overview
6
6
years of professional experience
Work History
AML Officer
Danske Bank
09.2024 - Current
- Conduct ODD process for all classes of personal customers mostly focusing on high risk ones with proven ability to identify unusual activity and provide risk management.
- Daily collaborate with different departments due to a large part of my job consisting of stakeholder management.
- Manage an informational AML newsletter in my department to keep up the company culture and knowledge in recent AML trends.
Complaints Analyst
WITTY GLOBAL, UAB
06.2022 - 01.2024
- Looked into all and any customer complaints and investigated the cause of said complaints to try and solve them before any legal action is taken. Experience working with extremely tight deadlines in a consistent matter.
- Investigated fraud-related cases.
- Additionally was responsible for customer data deletion or retention.
Customer Support Back Office Worker
Planas Chuliganas, UAB
04.2021 - 06.2022
- Worked with and documented all incoming customer inquiries. Sorted incoming documents. Worked closely with the Customer Care Team to ensure that all the required information reaches the clients, Consulted the clients about their invoices.
Logistics worker
Felit, UAB
02.2020 - 01.2021
- Ensured the orders are fulfilled on time.
- Helped with inventory maintenance and product deliveries.
Education
High school Diploma -
Vaivorykštės Gimnazija
Gargždai07.2019
Skills
- Fraud investigations
- Complaint management
- Customer service management
- Financial analysis
- Data management
- Report writing
- Work coordination
Languages
Lithuanian Native speaker
English Highly proficient
Links
Linkedin
Timeline
AML Officer
Danske Bank
09.2024 - Current
Complaints Analyst
WITTY GLOBAL, UAB
06.2022 - 01.2024
Customer Support Back Office Worker
Planas Chuliganas, UAB
04.2021 - 06.2022
Logistics worker
Felit, UAB
02.2020 - 01.2021
High school Diploma -
Vaivorykštės Gimnazija