Karina Millem

• Led the successful opening of a new Italian restaurant "Piazza" (https://piazzavilnius.lt/), demonstrating strategic planning, coordination, and execution skills. This achievement involved curating seasonal menus based on both seasonality and dish popularity, contributing to the establishment's competitiveness in the market.
• Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
• Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
• Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
• Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.

At Vilnius University I was a member of the research group for
the Knowledge Management and Leadership program at the
Faculty of Communication, the Member of the Knowledge
Management Board, and the Student Council.

As a B2B and B2C Customer Representative at Neste Lithuania, I excelled in providing exceptional customer service to our diverse clientele base, comprising both business partners and individual consumers. My responsibilities encompassed addressing inquiries, resolving issues, and facilitating order processing with a keen focus on customer satisfaction.

• Proactively engaged with customers through various communication channels, including phone calls and emails, to provide timely assistance and support.
• Demonstrated proficiency in navigating Neste's product portfolio and pricing structures to effectively address customer inquiries and guide purchasing decisions.
• Served as the primary point of contact for both B2B clients and B2C customers, building and nurturing strong relationships to enhance customer loyalty and retention.
• Collaborated closely with the sales team to support lead generation, prospecting, and account management efforts, contributing to overall sales growth and revenue generation.

During my tenure as a legal trainee, I actively engaged in various aspects of legal practice, allowing me to apply theoretical knowledge gained from university studies to real-world scenarios. My responsibilities encompassed conducting legal research, drafting legal documents, and providing support to senior attorneys in case preparation and client meetings. Additionally, I had the opportunity to collaborate with legal teams from France, Italy, Spain, and Scandinavian countries, participating in cross-border transactions and navigating international legal frameworks.

As a Restaurant Administrator and Hostess, I fulfilled a multifaceted role that encompassed both administrative tasks and customer service responsibilities. Here's a description of my duties and achievements in this position:

• Managed reservations, seating arrangements, and table assignments to optimize restaurant capacity and ensure efficient service delivery.
• Greeted guests warmly upon arrival, escorted them to their tables, and ensured they had a pleasant dining experience from start to finish.
• Handled administrative tasks such as managing reservations databases, updating guest records, and preparing seating charts.
• Implemented and enforced restaurant policies and procedures to uphold quality standards, ensure compliance with regulations, and enhance customer satisfaction.
• Collaborated with restaurant staff to ensure seamless coordination between front-of-house and back-of-house operations, contributing to overall guest satisfaction and retention.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

The casino managers took notice of my quick results and appreciated my quick integration. For the first time in 10 years, the award was not given to an experienced croupier, but rather to a new employee. I advanced from Category I (basic) to the highest Category IV in a matter of months.

• Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Increased table game efficiency with effective chip handling and accurate card dealing techniques.
• Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

As an Ambassador of the Creative Society and Economy Institute, I held a dynamic role that involved representing the institute both internally and externally.

• Acted as a liaison between students, lecturers, and the institute, fostering a collaborative environment conducive to learning and innovation.
• Provided support and guidance to students on academic matters, career development opportunities, and extracurricular activities related to the institute's mission and objectives.
• Regularly updated the website with relevant news, events, publications, and other pertinent information to keep stakeholders informed and engaged.
• Represented the institute at schools across Lithuania, serving as an ambassador and advocate for the institute's academic programs, research initiatives, and educational opportunities.
• Delivered presentations, conducted information sessions, and participated in career fairs to promote the institute's offerings and attract prospective students and collaborators.

During my Work and Travel USA experience, I had the opportunity to work in diverse roles that enriched my professional skills and provided valuable insights into different industries. Specifically, I worked as a Sandwich Artist at Subway and as a Housekeeper at Rose Beach Inn in Maine.

At Subway, I served as a Sandwich Artist, where I developed strong customer service skills by interacting with a wide range of customers and fulfilling their orders efficiently and accurately. This role taught me the importance of attention to detail, teamwork, and maintaining a high level of customer satisfaction in a fast-paced environment.

Additionally, my experience as a Housekeeper at Rose Beach Inn allowed me to further enhance my organizational skills and attention to detail. I was responsible for ensuring cleanliness and tidiness in guest rooms and public areas, contributing to the overall positive experience of guests during their stay. This role emphasized the importance of thoroughness, time management, and professionalism in providing exceptional service to customers.

• Ensured timely seating of guests by effectively managing reservation system and table assignments.
• Contributed to increased revenue by upselling premium menu items and promoting special events or promotions when appropriate.
• Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for patrons.