Karina Moroz

-Manage a large volume of emails and chats,calls with knowledge and efficiency;

-Provide expert answers to questions about products;

-Create and track customer service requests(JIRA) ;

-Maintain clear and professional communication with customers, providing updates and solutions in a courteous manner;

-Handle and resolve customer complaints providing the best customer experience;

-Report bugs to the technical team.

-Supervise the processing of customer orders;

-Coordinate timely deliveries while maintaining delivery expectations and schedules;

-Manage order delivery status and scheduling updates;

-Interact with vendors to ensure adequate communication regarding goal setting , performance, workflow guidelines, and other vendor-related responsibilities;

-Working flexible hours across night, weekend and holiday shifts;

-Used critical thinking to break down problems, evaluate solutions and make decisions.

-Oversaw contract negotiations and closings to manage complete sales cycle process.

-Planning and controlling the work of visual decorators in the store;

-Analysis and development of reports to increase sales;

-Business communication in English with the team abroad to develop new projects;

-Control over compliance with all norms and standards of the company;

-Organizing and conducting trainings for staff;

-Design of shop windows and trading floor according to all the standards of visual merchandising of the company.

-Supervised and trained employees of merchandising team and tracked workflow to meet goals and objectives.

-Improve store appearance and product display using seasonal promotions and trends to implement strategy;

-Promoted new product releases and limited edition items to drive sales;

-Presentation of goods in accordance with corporate rules and standards;

-Decoration of show-windows and a trading floor;

-Preparation of the store for campaigns, collections, special promotions;

-Consultation of buyers on the product;

-Training staff in merchandising rules;

-Participation in the opening of the first two stores in Minsk, Belarus.

-Defined and implemented creative visual merchandising strategy to attract and engage customers;

-Working according to the company's visual merchandising standards;

-Window preparing according to company standards;

-Business communication in English with the team abroad (in person and in writing) to develop new

projects;

-Working with "hot" and "cold" zones ;

-Working with collections in accordance with the priority and relevance of these collections;

-Working with the store project;

-Training staff in visual merchandising standards;

-Participation in the opening of five Belarusian stores (development of visualization, design of new collections, arrangement of equipment, according to the plan of the store, work with lighting).