Karolis Dobrovolskis
Customer Success Leader
Kaunas
Summary
I'm an experienced Customer Success Team Lead with a background in CS QA and Onboarding/Training Specialist roles in IT, Health, General Wellness, and SaaS/PaaS industries. I also have a bachelor's degree in Multimedia and Internet Technologies from Vytautas Magnus University.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Support Team Lead
Wolt
Vilnius, Vilnius City Municipality
02.2025 - Current
- Leading a team of CS agents to success.
- Actively contribute to the development of internal CRM and communication tools by analyzing user feedback and performance data.
- Analyze data from local and international teams to identify operational issues and improvement opportunities, implement solutions.
- Collaborate closely with Operations and Account Management teams to deliver a personalized experience for business clients.
- Conducting workshops on communication, feedback, and self-development on a company scale.
E-Commerce Customer Success Team Lead
Kilo Health
04.2023 - 02.2025
- Leading an international team of CS agents to success.
- Working on customer retention to boost revenue growth.
- Developed custom reports and dashboards, providing valuable insights for decisionmakers.
- Initiating and owning projects to create an educational environment for our customers about our
products. - Conducting workshops on communication, feedback, and self-development on a company scale.
Customer Success Quality Advisor
Kilo Health
09.2021 - 04.2023
- Evaluating Customer Success representative's interactions and providing feedback daily.
- Developing QA criteria and increasing the Customer Success representative's expertise with the use
of action plans. - Conducting training sessions on communication and internal technical topics.
Customer Success Training Specialist
Hostinger International
09.2020 - 09.2021
- Leading groups of new joiners down a path to become qualified Customer Success specialists.
- Developing new and existing workshops on communication and web-hosting-related topics.
- Conducting workshops and providing feedback to the learners daily.
- Creating e-learnings from scratch and writing educational content for individual learning.
- Creating video content for individual learning.
Customer Success Specialist
Hostinger International
10.2019 - 09.2020
- Communicating with customers and solving their website-related issues via live chat and tickets.
- Focusing on the customers’ success by helping them use their web services with maximum
efficiency. - Offering additional services, tools, and products.
Education
Bachelor's Degree - Multimedia And Internet Technology
Vytautas Magnus University
04.2001 -
Skills
- English as a Second Language (ESL)
- Action Plan Development
- Employee Training
- Project Management
- Networking
- CRM Development
- E-Learning Development
- CS Operations Development
- Customer Relations
- Conducting interactive live workshops
Timeline
Customer Support Team Lead
Wolt
02.2025 - Current
E-Commerce Customer Success Team Lead
Kilo Health
04.2023 - 02.2025
Customer Success Quality Advisor
Kilo Health
09.2021 - 04.2023
Customer Success Training Specialist
Hostinger International
09.2020 - 09.2021
Customer Success Specialist
Hostinger International
10.2019 - 09.2020
Bachelor's Degree - Multimedia And Internet Technology
Vytautas Magnus University
04.2001 -
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