Kristina Dzedulioniene
Customer Service
Kaisiadorys
Summary
With a proven track record at Teleperformance UAB, I excel in customer service and problem-solving, seamlessly blending active listening with critical thinking. My expertise in call management and complaint resolution has significantly enhanced customer satisfaction and loyalty, showcasing my ability to drive positive outcomes in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Do Do Lt
12.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handling orders, customer consultations, problem resolution.
Translator English to Russian, Customer Service
Teleperformance UAB
10.2022 - 03.2023
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Handling orders, customer consultations, problem resolution.
Transport, Logistics Manager
Delamode Baltics UAB
09.2009 - 03.2016
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Custumer Service Specialist
Transcom Project - Delta Airlines USA
01.2009 - 11.2009
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Logistics Specialist
Itella Logistics
03.2008 - 01.2009
- Provided customers with status updates for tracked packages.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Tracked and managed transfer paperwork such as packing lists.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Transport Manager
Autogama
06.2007 - 03.2008
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Education
Still Study Bachelor -
Vilnius University
Vilnius, Lithuania 04.2001 -
No Degree - Certified Make-up Artist (660-hour Course )
Inspired By Femina Bona
Kaunas 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Problem-solving abilities
Complaint resolution
Call center experience
Critical Thinking
Call Center Operations
Live chat support
Timeline
Translator English to Russian, Customer Service
Teleperformance UAB
10.2022 - 03.2023
Customer Service Representative
Do Do Lt
12.2018 - Current
Transport, Logistics Manager
Delamode Baltics UAB
09.2009 - 03.2016
Custumer Service Specialist
Transcom Project - Delta Airlines USA
01.2009 - 11.2009
Logistics Specialist
Itella Logistics
03.2008 - 01.2009
Transport Manager
Autogama
06.2007 - 03.2008
Still Study Bachelor -
Vilnius University
04.2001 -
No Degree - Certified Make-up Artist (660-hour Course )
Inspired By Femina Bona
04.2001 -
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