Krystsina Yuzhankova

Team Size: 4 Delivery Streams (18 members):
Tech EDI (8 members)

Tech BenRecon&Integrations (3 members)

Tech ESS (2 members)

Tech Implementation (3 members)

Shared resources – 2 people (Team Lead and 1 TechSupport member)

Project Roles: Maintenance & Support Team Lead, 3rd Line / Software Maintenance Engineer

• Delivery Management (Role - Maintenance & Support Team Lead)

• Project Coordination

• Controlling, monitoring team activity, reporting status to client

• Supporting Team members with backlog management

• Assisting in troubleshooting issues across all streams

• Employees Onboarding, Mentoring and Knowledge Management

• Mentoring SLs and junior team members

• Managing customer/team communications

• Collaborating with Customer Product Managers/Owners and Customer/Support and Development

• Active participation within Bug Triage, Iterations Pre-Demo and Final Demo

• New processes Implementation

• Making product development recommendations, providing detailed product explanations and functionality requests as well as feedback during development. Providing knowledge transfer to BAs/QAs as business domain owner

• Tech Support Role

• Enrollment forms digitizing and carrier connectivity configuring

• EDI transmission of data to carriers setup and support, including payroll 180/360

• Billing Reconciliation tool setup and support

• Analysis of error logs from customer clients and resolving issues and Connectivity errors handling

Non-project Roles: Resource Manager, Business Application Support

• Resource Management

• Hiring & Interviewing

• Contributing as Technical Interviewer to staff positions

• Onboarding & Adaptation

• Helping newcomers to onboard to company and to project by means of Adaptation/Onboarding Plan

• Growth & Development

• Helping talents to grow vertically and horizontally, creating PDPs depending on project/employee’s needs, upskilling employees

• Motivation & Team Building

• Regularly monitoring and checking motivation of talents, taking pro-active steps to keep zero attrition rate, working with negotiations (work satisfaction, organizational processes, etc.)

• Rotation

• Managing rotation cases

• Discipline Expert

• Acting as assessment Committee Head and Expert within Clouds&ServiceDesk discipline

Tools and Technologies: Eclipse Java EE IDE for Web Developers, Microsoft SQL Server Management Studio, Internal Case Management System, Atlassian Jira, Kibana

• Intermediary between Head of company and developer
• Website content management
• Check for compliance with laws

• Written and verbal communication with customer
• Requirements organization and analysis
• Analysis of competitors
• Prototyping
• Public presentation of project
• Writing documentation: V&S and SRS
• Meeting agenda and minutes
• Tools and Technologies: Enterprise Architect, Axure RP, MS Office

• Acting head of banking services center
• Attraction of new clients, active sales among motivated and not motivated clients
• Queue operation (products presentation)
• Work with objections
• Service for foreign clients
• Work with banking software
• Management reporting
• Development of promotional handouts
• Rapid adaptation to new products and software
• Training of newcomers
• Tools and Technologies: XRM Terrasoft, SC-Bank NT, SC-Kassa, MS Office