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Laura Žeimė
Customer Experience Leader/HR Admin
Kaunas
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Experience Leader
UAB ,,Decathlon Lietuva"
Kaunas
10.2022 - Current
- Managing and leading 10-12 employees team;
- Teammates recruitment, onboarding, development;
- Develop Store business through a circular economy;
- Develop store sales by leading the services policy;
- Build and lead customer engagement and satisfaction policy in all channels;
- Build and facilitate a local payment processing policy;
- Develop, motivate and take care of human capital
- Initiated cross-functional collaboration between departments to better serve customers and deliver seamless experiences.
- Ensured consistent adherence to established protocols throughout all points of contact with customers.
- Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
Shift Manager of the Sales Department
UAB ,,Felit"
05.2019 - 11.2021
- Formation of the team;
- Leading and assigning work tasks to employees;
- Development and implementation of the employee motivational system;
- Development of financial plans execution strategy and continuous monitoring;
- Preparation of documents and contracts, planning and collation of work schedules and newsletters;
- Organization, initiation, conducting of trainings and seminars;
- Selection of employees, processes of introducing them to positions;
- Communication with clients, solving problem situations.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
Consultant-planner
UAB ,,Felit"
08.2017 - 05.2019
- Consulting clients on home furnishing issues;
- Exposure maintenance;
- Work at the cash register (with money, Navision program);
- Reading measurement drawings and designing cabinet furniture.
- Provided training and mentorship to junior planners, enhancing their skills and knowledge within the field.
- Planned projects performed at building according to standard industry practices.
Administrator - Manager
VšĮ ,,Sveikatingumo Ir Terapijos Centras
Kaunas
01.2016 - 12.2016
- Acceptance of clients, counseling on issues of sports and health disorders;
- Assisting the manager and doctors in coordinating appointments with patients;
- Viewing training schedules and informing by phone about changes in training time;
- Communication with clients by e-mail. by mail and social network "Facebook";
- Permanent posting of advertising on the "Facebook" social network;
- Preparation of various offers by analyzing and taking into account target groups;
- Distribution of brochures with offers and discounts;
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
Bachelor of Science - Sports Management
Kaunas College
Kaunas, Lithuania 09.2014 - 05.2017
Skills
- Prioritization
Customer service excellence
Problem-solving skills
- Organization
- Disagreement management
- Team cohesion
- Transmission
- Adaptability
- Emotional intelligence
- Collaboration & cooperation
- Interpersonal communication
- Persuasive communication
- Creativity
- Efficiency
- Collective Intelligence
- Strategic sense
Interests
Walking
Yoga
Psychology
Timeline
Customer Experience Leader
UAB ,,Decathlon Lietuva"
10.2022 - Current
Shift Manager of the Sales Department
UAB ,,Felit"
05.2019 - 11.2021
Consultant-planner
UAB ,,Felit"
08.2017 - 05.2019
Administrator - Manager
VšĮ ,,Sveikatingumo Ir Terapijos Centras
01.2016 - 12.2016
Bachelor of Science - Sports Management
Kaunas College
09.2014 - 05.2017
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