Laura Mačiekutė
Kaunas,Lithuania
Summary
Dedicated student with experience in food service, customer service, and effective communication. Proficient in food serving, table setting, order taking, and cash handling. Skilled in bar cleaning procedures, resolving customer complaints, and managing time efficiently. Knowledgeable about alcohol laws and hospitality procedures. Adept at operating coffee machines while maintaining a friendly, polite, and attentive demeanour. Committed to delivering exceptional service and enhancing the overall dining experience for customers.
Overview
3
3
years of professional experience
Work History
Bartender waiter
ibis Kaunas centre
Kaunas, Lithuania
03.2024 - 06.2025
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
- Enhanced customer experience by suggesting food pairings with beverages.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Handled cash transactions accurately preventing discrepancies in daily takings.
Cashier
Kesko Senukai, Lithuania
Kaunas, Lithuania
06.2022 - 07.2023
- Resolved customer complaints professionally leading to higher retention rates.
- Processed payments swiftly for improved customer experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Maintained clean and organised workspace to ensure efficient service.
- Communicated product information to customers, driving informed purchases.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Coordinated with team members for smooth shift transitions.
Education
Tourim and hotel management
Kauno kolegija
Kaunas 09.2023 -
Skills
- Food serving
- Table setting
- Order taking
- Cash handling
- Customer service
- Effective communication
- Bar cleaning procedures
- Customer complaints resolution
- Time management
- Alcohol laws awareness
- Hospitality procedures
- Food service
- Coffee machine operating
- Friendly, polite and attentive
Languages
English
Advanced
Russian
Elementary
German
Beginner
Timeline
Bartender waiter
ibis Kaunas centre
03.2024 - 06.2025
Tourim and hotel management
Kauno kolegija
09.2023 -
Cashier
Kesko Senukai, Lithuania
06.2022 - 07.2023
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