Laura Nuobaraitė

Daily responsibilities:

• Handling Lending portfolio (including loan administration, redemption and payments investigation) according to Service Level agreement.
• Performing loan and credit condition changes and prolongations while maintaining strict compliance with procedural requirements, diligently processing incoming and outgoing payments and taking ownership in daily tasks.
• Taking on more complex investigations which require more E2E knowledge
• Analyzing deviations and advocating them for further investigation via agreed team and department escalation model.
• Ensuring successful change of ownership process as seller's bank through continuous communication with brokers and customer representatives.
• Maintaining excellent relationship with internal and external parties related to daily business.
• Assisting other teams and departments regarding daily business.

Additional responsibilities:

• Being mentor for new hires, overseeing comprehensive onboarding processes including system access, scheduling, and training. Conducting regular follow-up meetings for continuous team development. Actively participating in mentorship activities and projects on department level and across various departments.
• Meticulously managing all aspects related to operational risk, being responsible for various risk mitigation initiatives within the team such as quality log and quality assurance lead, overseeing incident descriptions, documentation and action plans as well as ensuring high-quality process documentation.
• Identifying areas for improvement in daily operations and driving process innovation, automation process. Taking ownership of various process and system testing initiatives on team and department level.
• Being team manager's deputy - taking responsibility for the team during manager’s absence and taking on additional tasks including KPI reporting and analyzing, BCM updates and leading contingency testing in the team.
• Modeling, gathering and analyzing various statistics to support Process Area Specialist and highlight data importance to the team in daily business.
• Responsible for daily task planning and coordination to optimize team workflow and maintain coverage, ensuring effective task allocation and process coverage.

• Handled Lending portfolio.
• Performed assigned tasks according Service Level agreement.
• Assisted team members in daily tasks.