LIUBOU NIKALAYEVA
Vilnius,58
Summary
Always prepared to tackle complex tasks and excel at collaborating with teams to enhance brand awareness and create engaging content. With a background in design and content management, I consistently refine my outreach strategies. My strengths in organization and work ethics empower me to work effectively and deliver measurable results.
Overview
5
5
years of professional experience
Work History
Partner success specialist
Teleperformance
Vilnius, Lithuania
05.2024 - Current
- Provided expert support to partners in B2B services, specializing in Partner Engagement and Problem Resolution for a global client in the hotel and real estate business sector.
- Managed an average of 30+ partner interactions daily, addressing inquiries related to financial processes, technical challenges, and platform interface optimization with precision.
- Delivered tailored guidance on interface navigation and system usage, enhancing partners' operational efficiency and satisfaction.
- Fostered seamless communication and collaboration, ensuring strong partner relationships and consistently meeting high service quality standards.
- Played a pivotal role in improving the partner experience through proactive issue resolution and the implementation of process enhancements in a B2B environment.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Design, Social Media Marketing, Content Management
Erasmus +, Philoxenia
Gemert, Netherlands And Genk, Belgium
07.2022 - 11.2024
- Managed international campaigns across 8 countries, partnering with LaBiomista, Netherlands Jeugdinstituut, CEMS, and Nova School of Business Economics to enhance outreach and engagement.
- Grew Instagram from scratch to 1,300+ followers through interactive content and regular events, fostering community.
- Boosted brand awareness, earning a feature on the Erasmus Plus account (94K followers), amplifying visibility.
- Increased KPIs and site visits by 60% with targeted strategies and partner collaboration.
- Drove creative content and social media growth, elevating the program’s global recognition.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
Graphic/Marketing Graphic Designer
Spike Technologies
Vilnius, Lithuania
07.2024 - 08.2024
- Designed and developed a visually engaging timeline for Spike, ensuring optimal presentation and seamless integration for web platforms.
- Conducted in-depth research on visual content optimization to enhance user accessibility and comprehension.
- Collaborated with the marketing team to ensure design solutions aligned with brand strategy
- Conducted market research to inform design choices tailored to target audience preferences, increasing relevance of marketing materials.
Social Media Management, Content Management
Coveroke.app Ai
Vilnius, Lithuania
11.2023 - 05.2024
- Developed SMART-aligned content strategies for TikTok and Instagram, boosting brand visibility.
- Created platform-specific content, generating 2M+ views, increasing organic reach, engagement, and follower growth.
- Optimized SEO for social campaigns, driving 100K+ app installations.
- Analyzed KPIs to refine strategies and improve performance metrics.
- Designed visuals and promotions for TikTok and Instagram, enhancing engagement and retention.
- Created 60+ posts daily for 5 app ambassadors, ensuring consistent branding and messaging.
- Used TikTok and Instagram algorithms to build innovative campaigns, establishing the brand as an AI music leader.
- Increased brand awareness by developing and implementing creative social media campaigns.
Graphic Design, Content Management
LLC Santehprom
Minsk, Belarus
01.2020 - 02.2024
- Developed and managed visual content for banners and digital assets, boosting brand awareness for top plumbing industry partners like ROCA, GEBERIT, and LAUFEN.
- Created high-quality assets aligned with design requirements and branding goals through close collaboration with partners.
- Strengthened client communication and project management skills, ensuring timely and accurate content delivery.
- Produced engaging social media content, enhancing brand visibility and partner relationships.
- Leveraged visual storytelling and social media strategies to maximize online impact.
- Developed creative design for print materials, brochures, banners, and signs.
Education
Bachelor of Arts - Graphic Design
European Humanities University
Vilnius, Lithuania05.2023
Exchange in Design Studies - Graphic Design
Escuela Superior De Diseño
Madrid, Spain01.2023
Exchange in Design Studies - Graphic Design
Frederick University
Nicosia, Cyprus06.2021
Skills
- Ai
- Work Ethics
- Social Media Management
- Brand Strategy
- Communication
- Team Management
- Adaptability
- Critical Thinking
- Blender & ZBrush
- CorelDraw & CorelPainter
- Adobe Creative Suite
- Fontlab & Figma
- Meta & Social Media
- Spline
- Midjourney & Dalle 3
Languages
Russian
Proficient
C2
English
Proficient
C2
Belarusian
Proficient
C2
Spanish
Intermediate
B1
Timeline
Graphic/Marketing Graphic Designer
Spike Technologies
07.2024 - 08.2024
Partner success specialist
Teleperformance
05.2024 - Current
Social Media Management, Content Management
Coveroke.app Ai
11.2023 - 05.2024
Design, Social Media Marketing, Content Management
Erasmus +, Philoxenia
07.2022 - 11.2024
Graphic Design, Content Management
LLC Santehprom
01.2020 - 02.2024
Bachelor of Arts - Graphic Design
European Humanities University
Exchange in Design Studies - Graphic Design
Escuela Superior De Diseño
Exchange in Design Studies - Graphic Design
Frederick University