Loreta Pociūtė

1. Project management - from initiation to delivery.

2. Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
3. Collaborated with Product Owner, marketing team, development teams, and colleagues from different units to find the best solutions to achieve business goals.
4. Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
5. Monitored and tracked project progress to support timely completion. Coordinated with cross-functional teams to resolve project issues and mitigate risks.
6. One of the last implemented big projects - Billing System Upgrade.

1. Analysis of business needs and translate them into system development requirements.
2. Business requirements gathering, documentation and change management. Workflow diagrams preparation.

3. User experience improvement, monitoring feedback and making necessary adjustments to software applications.
4. Collaboration with Product Owner, marketing team, development teams, and colleagues from different units to find the best solutions to achieve business goals.
5. User Acceptance Testing. Check lists and detailed test cases preparation to validate that the functional requirements are met.

1. Responsibility for analysis of changes in the systems (prepaid product, billing system).
2. Functional specification preparation, update of existing ones for upcoming changes. Coordination with IT and third parties.
3. Quality assurance - test scenario preparation, testing of products/processes.
4. Instruction preparation for system users.

1. Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
2. Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.

3. Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
4. Customer data quality assurance management.
5. Customer documents archiving process management. Responsibility for the development and maintenance of e-archive.