Lukas Orantas
Vilnius
Summary
Experienced customer service professional skilled in helping people and solving problems. I take the time to listen to customers, understand their needs, and find practical solutions. I am dedicated to providing friendly, patient, and effective service to ensure every customer has a positive experience.
Overview
3
3
Languages
Work History
Customer Care Coordinator
Baltic Home Interiors
2022 - 2025
- Met directly with customers to explain carpentry solutions, materials, and pricing in simple, customer-friendly language.
- Handled all customer inquiries, ensuring timely responses and personalized solutions.
- Acted as a liaison between clients and carpentry teams, ensuring projects were completed according to expectations.
- Managed customer complaints with empathy and professionalism, resolving issues quickly to maintain positive experiences.
- Increased customer satisfaction scores through proactive communication and follow-ups.
Lead Carpenter
Nordic Woodworks
2020 - 2022
- Acted as the first point of contact for customers, providing consultations to understand their needs.
- Oversaw complex carpentry projects from planning to delivery, ensuring all client requirements were met on time and within budget.
- Monitored project progress daily, adjusting workflows and resource allocation to maintain quality standards.
- Served as the main point of contact for customers, providing regular updates and resolving concerns quickly.
- Coordinated with subcontractors, suppliers, and apprentices to ensure smooth operations and timely material delivery.
- Trained junior carpenters on precision techniques, safety procedures, and customer communication.
Wardrobe Installation Specialist
Elegance Wardrobes
2017 - 2020
- Consulted with clients to understand their storage needs, providing tailored wardrobe design and material options.
- Guided customers through the sales process, explaining features, pricing, and installation timelines with transparency.
- Installed custom wardrobes with precision, ensuring high-quality finishes that matched client expectations.
- Provided after-sales service, addressing adjustments and follow-up requests quickly to maintain customer satisfaction.
- Consistently received positive feedback and referrals for delivering a professional and customer-friendly service.
Carpenter
Self-Employed
2011 - 2017
- Delivered bespoke carpentry services for private clients, including wardrobe installations, shelving units, and custom furniture.
- Consulted with customers to understand design preferences, functionality needs, and budgets before beginning each project.
- Prepared clear quotations and explained material options in simple terms, ensuring clients felt informed and confident in their choices.
- Installed wardrobes and fitted furniture with precision while maintaining a tidy, professional work environment in customer homes.
- Handled customer inquiries, last-minute changes, and service issues with flexibility and a solution-oriented approach.
- Provided aftercare support, including adjustments, maintenance advice, and follow-up visits to ensure full client satisfaction.
- Built a loyal customer base in London through word-of-mouth referrals, thanks to excellent service and attention to detail.
Education
NVQ Level 2 - Carpentry And Joinery
City & Guilds
London 04.2001 -
High School Diploma -
Dainavos
Alytus 04.2001 -
Skills
Customer complaint resolution
Client consultations and needs assessment
After-sales care and follow-up support
Strong relationship building and client retention
Real-time monitoring and issue resolution
Workflow planning and task prioritization
Team coordination and task delegation
Proficiency with MS Office, Google Workspace, and reporting tools
Basic IT troubleshooting and system support
Documentation, record-keeping, and client reporting
Creating user guides and customer instructions
Timeline
NVQ Level 2 - Carpentry And Joinery
City & Guilds
04.2001 -
High School Diploma -
Dainavos
04.2001 -
Customer Care Coordinator
Baltic Home Interiors
2022 - 2025
Lead Carpenter
Nordic Woodworks
2020 - 2022
Wardrobe Installation Specialist
Elegance Wardrobes
2017 - 2020
Carpenter
Self-Employed
2011 - 2017