Experienced customer service professional skilled in helping people and solving problems. I take the time to listen to customers, understand their needs, and find practical solutions. I am dedicated to providing friendly, patient, and effective service to ensure every customer has a positive experience.
Customer complaint resolution
Client consultations and needs assessment
After-sales care and follow-up support
Strong relationship building and client retention
Real-time monitoring and issue resolution
Workflow planning and task prioritization
Team coordination and task delegation
Proficiency with MS Office, Google Workspace, and reporting tools
Basic IT troubleshooting and system support
Documentation, record-keeping, and client reporting
Creating user guides and customer instructions