Lukas Raštinis
Kaunas
Summary
Hi, I am Lukas. I am passionate about solving issues, ensuring quality in products, services, processes and communicating with others!
My skill set is fairly diverse: from barber to IT specialist, to quality assurance - so I know not only how to find and solve issues, but also how to communicate.
I have experience working with customers via inbound calls, working with SAP CRM, and writing and executing manual test cases.
Overview
5
5
years of professional experience
Work History
Test Engineer
Telia
11.2022 - 11.2024
Work in Telia mobility transformation project.
SAP CRM testing.
Responsibilities include:
• Test planing
• Test Case design
• Test data management
• Regression testing
• Defect reporting
Customer Care Specialist
Telia
09.2019 - 11.2022
- Customer support, regarding Mobility and home/ office services such as:
• 2G/3G/4g/5G network;
• DSL/Fiber internet connections;
• Call/SMS issues;
• IPTV issues;
• Mobility/Home service and equipment sales. - As a senior customer care specialist I was also responsible for:
• Mass incidents
• Work place/internal system issues
• Internal communication across colleges regarding known issues
Education
Vocational Degree - Hairdresser/Barber
Karaliaus Mindaugo Profesinio Ugdymo Centras
Kaunas, Lithuania06-2018
High School Diploma -
Kazlų Rūdos Kazio Griniaus Gimnazija
Kazlų Rūda, Lithuania06-2016
Skills
- Auditing procedures
- Gathering requirements
- Debugging
- ISO9001 standards
- Customer Relationships
- Agile Methodologies
- Test Planning
- Problem-Solving
- Customer Service
- Team-work
Languages
Lithuanian
Native language
Lithuanian
Proficient
C2
English
Advanced
C1
Timeline
Test Engineer
Telia
11.2022 - 11.2024
Customer Care Specialist
Telia
09.2019 - 11.2022
Vocational Degree - Hairdresser/Barber
Karaliaus Mindaugo Profesinio Ugdymo Centras
High School Diploma -
Kazlų Rūdos Kazio Griniaus Gimnazija
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