Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
Generic
Mahammad Hajiyev

Mahammad Hajiyev

Kaunas

Summary

Skilled in P2P investigations and customer support, with a focus on risk analysis, dispute resolution, and enhancing user trust. Seeking to contribute my expertise to create secure and efficient systems while delivering excellent user experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

P2P Investigation specialist

Wallet Telegram
07.2024 - Current
  • Conduct investigations into complaints and flagged activities, gathering evidence and preparing reports.
  • Review and analyze P2P transactions to identify suspicious activities.
  • Evaluate transaction risks and recommend measures to mitigate them.
  • Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.

Game Presenter

Evolution Gaming
02.2024 - 08.2024
  • Maximized audience engagement through interactive elements such as quizzes, polls, or contests during live broadcasts.
  • Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
  • Seamlessly transitioned between various games throughout each work shift, showcasing versatility as a presenter.

Customer Service Representative

Binance
11.2022 - 11.2023
  • Provide the highest quality and fastest service to users.
  • Sort and describe processed chats to improve the quality of the solution in the future.
  • Support other language lines and participate on Cross Language support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front Desk Receptionist

Absheron Hotel Group
06.2021 - 09.2022
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Junior IT Technical

Azerline
01.2020 - 10.2020
  • Checking computer hardware.
  • Installing and configuring appropriate software.
  • Provide orientation and guidance to users.
  • Achievements/Tasks

Product Support Engineer (Internship)

SAP Hungary
03.2019 - 01.2020
  • Handle customer support incidents (24x7)
  • Provide technical support with deep analysis
  • Provide real time support
  • Create and share knowledge with customers
  • Testing and validating new products and functionalities

Education

BBA - Economics And Finance

Vytautas Magnus University
Kaunas, Lithuania
05-2027

Skills

  • Skilled in advanced negotiation tactics
  • Adaptable in high-stress situations
  • Problem-solving orientation
  • Openness to new knowledge
  • Effective team collaboration
  • Ability to deliver bad news
  • Emotional intelligence
  • Effective communication abilities
  • Ability to Use Positive Language

Certification

  • Introduction to Finance: The Basics (Coursera) (09/2024 - 11/2024) Grade Achieved: 94.57%
  • REGINNA 4.0 Third Summer School (06/2024 - 08/2024) Deep Tech training on Industry 4.0, Artificial Intelligence, Nanotechnology and Entrepreneurship
  • IELTS BAND 7.0 (03/2022 - 03/2024) L:8.5/R:6.0/W:6.0/S:7.0
  • Linkedin Learning: Networking Fundamentals Exam (98:366) (02/2022 - 04/2022) Certificate Id: AVLVpDk7X5k3PMRdHTCNSYAK1Zjf
  • Linkedin Learning: Practical Linux for Network Engineers (01/2022 - 02/2022) Certificate Id: Aayogym4hIVymX1rtWlnw2g4wwJ
  • Udemy: Data analysis essentials using excel (05/2021 - 06/2021)

LANGUAGES

Russian Native or Bilingual Proficiency
English Full Professional Proficiency
Turkish Professional Working Proficiency

Hobbies and Interests

Judo, Traveling, Jazz, Detective fiction, Hiking Enthusiast

Timeline

P2P Investigation specialist

Wallet Telegram
07.2024 - Current

Game Presenter

Evolution Gaming
02.2024 - 08.2024

Customer Service Representative

Binance
11.2022 - 11.2023

Front Desk Receptionist

Absheron Hotel Group
06.2021 - 09.2022

Junior IT Technical

Azerline
01.2020 - 10.2020

Product Support Engineer (Internship)

SAP Hungary
03.2019 - 01.2020

BBA - Economics And Finance

Vytautas Magnus University

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Mahammad Hajiyev