Mantas Žilius
Administrator
Palanga
Summary
Dynamic Hotel Administrator with a proven track record at UAB "Verslo stilius" "Mūza Hotel", enhancing guest satisfaction and loyalty through innovative service improvements and efficient problem-solving. Skilled in guest relations management and computer proficiency, adept at multitasking to maintain high standards of customer service. Achieved significant improvements in guest experiences by focusing on personalized services and streamlining processes.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Hotel Administrator
UAB Verslo Stilius "Mūza Hotel"
Palanga, Klaipėda City Municipality
05.2022 - 10.2024
- Collaborated with maintenance teams to address any technical issues or repairs promptly, minimizing disruptions to guests'' experiences.
- Resolved guest issues promptly, maintaining a positive reputation for the hotel brand.
- Enhanced customer loyalty by implementing personalized services for repeat guests.
- Improved guest satisfaction by streamlining check-in and check-out processes.
- Reviewed guest feedback regularly, making necessary adjustments to services based on insights gleaned from comments or reviews left behind after checkout.
Education
High School Diploma -
Klaipėdos Valstybinė Kolegija
Lietuva, Klaipeda 09.2021 - 06.2024
Skills
Guest relations management
Health and safety compliance
Sales and marketing
Housekeeping supervision
Language proficiency
Computer skills
Customer service
Problem-solving
Guest experiences
Guest relations
Multitasking
Customer satisfaction
Timeline
Hotel Administrator
UAB Verslo Stilius "Mūza Hotel"
05.2022 - 10.2024
High School Diploma -
Klaipėdos Valstybinė Kolegija
09.2021 - 06.2024
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