Mariia Dziuba
Vilnius,Lithuania
Summary
Results-driven Journalist skilled in researching, fact-checking, and conducting interviews to create engaging narratives and deliver timely news updates. Experience in customer support ensures effective query resolution and high satisfaction levels. Versatile Junior Copywriter with expertise in content creation, audience analysis, and SEO strategy implementation to enhance online visibility.
Overview
4
4
Languages
5
5
years of professional experience
Work History
Customer Support Specialist (Booking.com Project)
Teleperformance
Vilnius, Lithuania
06.2025 - Current
- Maximised customer satisfaction by resolving service issues promptly.
- Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
- Resolved customer queries over phone and by email.
- Assisted customers with product-related questions, feedback and complaints.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Processed refunds, exchanges and service requests for customers.
Journalist
Vikna TV
Remote, Ukraine
10.2024 - 10.2025
- Covered breaking news events, delivering timely updates and analysis to enhance public awareness.
- Investigated stories through public research, interviews, and surveillance to uncover important information.
- Interviewed sources, contacts and leads to gather information for stories.
- Researched topics and checked facts to maintain a high standard of journalistic integrity.
- Attended press conferences and public meetings, summarising and reporting findings to inform and engage the community.
- Used correct style, proper grammar and appropriate voice in journalistic pieces.
- Implemented SEO strategies in online content creation, improving visibility and search engine rankings.
Journalism
LRT
Vilnius, Lithuania
09.2024 - 12.2024
- Published written content on diverse channels to reach target audiences, maximising outreach efforts.
- Adhered to strict deadlines, contributing to the timely publication of news articles and features.
- Monitored current events and trends through social media and other online platforms for potential news stories.
- Proofread content before publication, eliminating errors and upholding the publication's quality standards.
- Assisted in pre-production and production activities, including researching, shooting and editing videos.
Student Journalist
Grinchenko Inform
Kyiv, Ukraine
10.2021 - 06.2024
- Monitored current events and trends through social media and other online platforms for potential news stories.
- Facilitated interviews with key individuals, providing valuable insights and perspectives for stories.
- Adhered to strict deadlines, contributing to the timely publication of news articles and features.
- Assisted in pre-production and production activities, including researching, shooting and editing videos.
Journalist Intern
Delfi
Vilnius, Lithuania
03.2024 - 05.2024
- Attended press conferences and other events to gather quotes and information for news coverage.
- Organised interviews and prepared associated pieces covering important political and business figures.
- Collaborated with the editorial team to brainstorm ideas for feature articles, improving reader engagement.
- Implemented SEO strategies in online articles, improving search engine rankings and visibility.
- Collaborated with production staff to complete quality, on-time printings.
Education
Bachelor - Journalism
Vilnius University
Communication01-2025
Bachelor - International Journalism
Borys Grinchenko Kyiv Metropolitan University 20
Journalism01-2024
Erasmus - Communication
Vilnius University
Communication01-2023
Skills
- Content creation
- SEO implementation
- Interview techniques
- Time management
- Critical thinking
- Multitasking efficiency
- Data Entry
- Audience analysis
- Storytelling ability
- Team collaboration
- Copywriting techniques
- Journalism ethics
- Social media copywriting
- Keyword research
- Technical communication
Languages
English
Advanced
C1
Ukrainian
Proficient
C2
Russian
Proficient
C2
Lithuanian
Elementary
A2
Timeline
Customer Support Specialist (Booking.com Project)
Teleperformance
06.2025 - Current
Journalist
Vikna TV
10.2024 - 10.2025
Journalism
LRT
09.2024 - 12.2024
Journalist Intern
Delfi
03.2024 - 05.2024
Student Journalist
Grinchenko Inform
10.2021 - 06.2024
Bachelor - Journalism
Vilnius University
Bachelor - International Journalism
Borys Grinchenko Kyiv Metropolitan University 20
Erasmus - Communication
Vilnius University