Marija Latonaitė
Pakruojis,Pakruojis District Municipality
Summary
Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Empathic, hardworking and open communicator with well-developed interpersonal and active listening skills. Focused on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Copywriter
Selfemployed
Pakruojis, Pakruojis District Municipality
02.2022 - Current
- Presented clients with unique copy options based on overall marketing objectives.
- Maintained consistency with brand marketing and messaging strategies.
- Adapted tone of voice to suit different audiences, platforms and types of interaction.
- Communicated concepts in clear, concise language to maximise readability and understanding.
- Customised brand messaging to reach and capture target audiences on social media.
Restaurant Manager
Baltoji Katė
Vilnius, Vilnius City Municipality
05.2015 - 10.2021
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Data Entry Clerk
Visual
Milan, Milan
11.2010 - 03.2015
- Verified data accuracy and validity through regular audits.
- Organised, sorted and verified input data against original documents.
- Managed documents within company databases, keeping accurate records of critical information.
- Utilised various data programs to manage and monitor data.
Vertėja
Petro Offsetas
Vilnius, Vilnius City Municipality
04.2000 - 10.2010
- Used excellent interpersonal skills to build trust with clients requiring last minute translation services.
- Provided detailed quotations to clients for administrative translation services.
- Researched subject-specific phraseology to determine optimal translation.
- Delivered real-time interpretation services for business clients with faultless accuracy.
Education
Medicine
Vilnius University Medical Faculty
Vilnius 09.1998 - 05.2000
Skills
- Advanced product knowledge
- Dispute resolution
- Customer experience
- Customer care
- Staff training and mentorship
- Brand awareness and representation
- Customer retention
Languages
Lithuanian
Native
English
Upper intermediate
Russian
Intermediate
German
Beginner
Timeline
Copywriter
Selfemployed
02.2022 - Current
Restaurant Manager
Baltoji Katė
05.2015 - 10.2021
Data Entry Clerk
Visual
11.2010 - 03.2015
Vertėja
Petro Offsetas
04.2000 - 10.2010
Medicine
Vilnius University Medical Faculty
09.1998 - 05.2000
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