Summary
Overview
Work History
Education
Skills
Timeline
Mija Beganskaitė

Mija Beganskaitė

Customer Support Specialist
Vilnius

Summary

I have a diverse and accomplished background that aligns perfectly with the requirements for a Customer Support position. With my strong interpersonal and communication skills, coupled with my passion for delivering exceptional customer experiences, I am confident in my ability to excel in this role. Throughout my career, I have honed my customer service abilities, consistently going above and beyond to ensure customer satisfaction. I possess exceptional problem-solving skills, allowing me to address customer concerns effectively and efficiently, while maintaining a positive and empathetic approach. My ability to actively listen and understand customer needs enables me to provide tailored solutions that exceed expectations, resulting in increased customer loyalty and retention. I am an excellent communicator, adept at fostering strong relationships both within the organization and with external stakeholders. I have a proven track record of collaborating with cross-functional teams, effectively coordinating efforts to achieve common goals. I possess exceptional written and verbal communication skills, allowing me to craft compelling messages and convey information clearly and concisely. I am adept at adapting my communication style to various audiences, ensuring effective communication across different channels, such as email, phone, and live chat. I am also proficient in utilizing communication tools and technologies, enabling seamless and efficient interactions. Furthermore, I am highly organized and detail-oriented, allowing me to manage multiple tasks and priorities simultaneously. I thrive in fast-paced environments and am adept at handling high-pressure situations with calmness and composure. My strong analytical skills enable me to identify trends, track performance metrics, and make data-driven decisions to optimize customer support strategies. Overall, my combination of exceptional customer service skills, leadership abilities, and effective communication prowess make me an ideal candidate for a Customer Support role. I am confident that my positive attitude, strong work ethic, and dedication to delivering outstanding customer experiences would make a significant impact on your organization.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Communications and Public Relations Representative

Nakties Aidai
Vilnius
11.2022 - 02.2023
  • Facilitated media training for executive staff and spokespeople.
  • Took photographs and videos during special events for promotional materials and social media pages.
  • Answered client queries and complaints to provide strong customer service.
  • Created social media content across multiple platforms according to content calendars and promotion schedules.
  • Developed ideas and leads for new stories according to industry trends.
  • Coordinated with creative and design teams to produce high-quality visuals for marketing materials.

Klientų Aptarnavimo Specialistė

Tesonet
Vilnius
02.2021 - 07.2022
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing tasks from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged consultative approach to gather customer details and technical data.
  • Answered constant flow of customer texts with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Sales Manager, Communication Specialist

Baltic Shamans
Vilnius
05.2019 - 01.2021
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Provided professional services and support in a dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Delivered services to customer locations within specific timeframes.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Applied Studies - Communication Studies

Vilnius Tech, Vilnius
09.2019 - 06.2023

Skills

    Multitasking Abilities

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Timeline

Communications and Public Relations Representative - Nakties Aidai
11.2022 - 02.2023
Klientų Aptarnavimo Specialistė - Tesonet
02.2021 - 07.2022
Vilnius Tech - Bachelor of Applied Studies, Communication Studies
09.2019 - 06.2023
Sales Manager, Communication Specialist - Baltic Shamans
05.2019 - 01.2021
Mija BeganskaitėCustomer Support Specialist