Milda Pabrežaitė
Senior Process Consultant In FCP In Danske Bank
Vilnius
Summary
A detail-oriented professional with a strong track record in structured environments, excelling at driving results through clarity and organization. Flexibility and adaptability are valued as key factors for success. By prioritizing active listening and understanding different perspectives, solutions are tailored to meet unique needs. Committed to continuous learning and skill refinement, with an encouragement for others to do the same. With diverse job experience, a realistic and people-focused approach is brought to the work, fostering collaboration and delivering meaningful results. Thrives both independently and as a team player, always ready to assist. Focused on finding practical solutions and compromises that contribute to collective goals. Adaptable, agile, and embraces change, actively seeking improvements to stay aligned with evolving objectives.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Processes Consultant
Danske Bank
Vilnius, Vilnius City Municipality
04.2024 - Current
- Led the implementation of standard operational training setups across Financial Crime Prevention (FCP) teams, managing stakeholder engagement, project organization, and delivering tailored sessions
- Supported and guided the development of training programs and materials for skill and knowledge areas, providing expertise on methods, best practices, and how to adapt organizational standards to address unique operational challenges and team-specific needs
- Continuously observed and gathered feedback from stakeholders to drive the ongoing improvement of the training setup and implementation projects, documenting key insights and adjusting content and delivery
- Promoted knowledge sharing within the team and across departments by introducing best practices in training and operational processes, aligning with organizational goals and fostering collaboration
Development Consultant
Danske Bank
Vilnius
05.2022 - 04.2024
- Coordinated training sessions, managing logistics, communication, and participant registration, ensuring smooth operations, including for the "Welcome to FCP" program, which facilitated the onboarding of new team members.
- Created an employee handbook to ensure clear and accessible organizational resources for all FCP employees.
- Provided consultations on developing and implementing standardized training setups, ensuring compliance, knowledge transfer, and process consistency across teams.
- Contributed to the development and review of learning modules on topics such as GDPR compliance and 'Welcome to FCP'.
Senior Operations Officer
Danske Bank
Vilnius, Vilnius City Municipality
09.2020 - 04.2022
- Managed daily mortgage operations for Danish customers, ensuring smooth and efficient execution across teams, cexceeding operational expectations.
- Delivered training using the TWI Job Instruction method, onboarding new employees and upskilling existing team members to ensure process consistency and team competence.
- Collaborated with the Denmark team on process improvements, knowledge sharing, and cross-team alignment for continuous operational efficiency.
- Wrote and maintained Standard Operating Procedures (SOPs), ensuring compliance with industry standards and process consistency.
Led daily teamwork organization to meet operational targets across multiple teams, driving effective collaboration and timely task completion.
Operations Officer
Danske Bank
Vilnius, Vilnius City Municipality
04.2019 - 09.2020
- Managed daily mortgage operations for Danish customers, ensuring smooth and efficient process execution across teams
- Delivered training utilizing the TWI JI method, providing team members with essential skills during new employee onboarding or up-skilling existing employees
- Worked closely with the Denmark team on process improvements and cross-team knowledge sharing
- Utilized ARIS tool to design and document process flows, ensuring operational clarity and efficiency
Junior Operations Officer
Danske Bank
Vilnius, Vilnius City Municipality
03.2018 - 03.2019
- Managed daily mortgage operations for Danish customers, ensuring timely resolution of customer cases and operational issues
- Created purchase price guarantees, set up buying cases, and executed mortgage payouts, ensuring operational accuracy and compliance with financial standards
- Contributed to continuous improvement by identifying process inefficiencies
Visual Merchandiser
Apranga Group
Vilnius, Vilnius City Municipality
02.2017 - 02.2018
- Created in-store and window displays to drive foot traffic and boost sales.
- Conducted market research and analyzed sales data to ensure product availability, moving stock between stores when needed to meet customer demand and align with sale trends
- Managed stock replenishment and deliveries for optimal product availability.
- Mentored new team members to achieve sales targets.
Visual Merchandiser
Inditex
Vilnius, Vilnius City Municipality
11.2016 - 02.2017
- Ensured the sales floor adhered to corporate visual merchandising guidelines, following detailed layouts and photo references
- Restocked the sales floor, maintaining optimal product availability and neat presentation
- Conducted sales analyses to monitor product performance and report findings to the management
Sales Associate
Apranga Group
Vilnius, Vilnius City Municipality
07.2013 - 10.2016
- Built strong customer relationships through personalized service while supporting team targets by consistently achieving team and individual sales goals.
- Gained expertise in inventory management, sales floor organization, and training new employees on company procedures and customer service standards.
Education
Professional Bachelore's Degree - Fashion Design
Vilnius College of Design
Vilnius 04.2001 - 01.2016
Skills
Stakeholder Engagement
Problem-solving
Attention to detail
Decision-making
Continuous improvement
Analytical thinking
Quality assurance
Strategic planning
Project management
Project implementation
Team collaboration
Certification
Innovation and Project Management
Timeline
Senior Processes Consultant
Danske Bank
04.2024 - Current
Development Consultant
Danske Bank
05.2022 - 04.2024
Senior Operations Officer
Danske Bank
09.2020 - 04.2022
Operations Officer
Danske Bank
04.2019 - 09.2020
Junior Operations Officer
Danske Bank
03.2018 - 03.2019
Visual Merchandiser
Apranga Group
02.2017 - 02.2018
Visual Merchandiser
Inditex
11.2016 - 02.2017
Sales Associate
Apranga Group
07.2013 - 10.2016
Professional Bachelore's Degree - Fashion Design
Vilnius College of Design
04.2001 - 01.2016
Innovation and Project Management
TWI JI (Skill Trainer)
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