Monika Šilkaitytė
Vilnius
Overview
5
5
years of professional experience
6
6
Languages
Work History
Customer Support Manager
CyberCare
06.2020 - 11.2023
- Managed customer support night shift team by helping the team with manager-related questions.
- Motivated team to overcome challenges and achieve goals to boost efficiency and performance.
- Mentored new hires evaluating their progress and efficiency.
- Communicated with customers through live chat and email.
Waitress
EuroVillage Achilleas
07.2018 - 11.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor's - History
Vilnius University
04.2001 -
Skills
Staff Scheduling
Task Prioritization
Problem-solving abilities
Timeline
Customer Support Manager
CyberCare
06.2020 - 11.2023
Waitress
EuroVillage Achilleas
07.2018 - 11.2018
Bachelor's - History
Vilnius University
04.2001 -