Monika Šilkaitytė
Vilnius
Overview
5
5
years of professional experience
6
6
Languages
Work History
Customer Support Manager
CyberCare
06.2020 - 11.2023
- Managed customer support night shift team by helping the team with manager-related questions.
- Motivated team to overcome challenges and achieve goals to boost efficiency and performance.
- Mentored new hires evaluating their progress and efficiency.
- Communicated with customers through live chat and email.
Waitress
EuroVillage Achilleas
07.2018 - 11.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor's - History
Vilnius University
04.2001 -
Skills
Staff Scheduling
Task Prioritization
Problem-solving abilities
Timeline
Customer Support Manager
CyberCare
06.2020 - 11.2023
Waitress
EuroVillage Achilleas
07.2018 - 11.2018
Bachelor's - History
Vilnius University
04.2001 -
Similar Profiles
Bronius SerdikauskasBronius Serdikauskas
Airport Passenger Service Agent at Vilnius AirportAirport Passenger Service Agent at Vilnius Airport
Serzhan ZhelpakovSerzhan Zhelpakov
Research Lab member at Intelligent Communications and Computing Security Lab, NSYSUResearch Lab member at Intelligent Communications and Computing Security Lab, NSYSU
BENNETH NWIZEGEBENNETH NWIZEGE
Customer Service Executive at Sino Techtonic Mining Ltd.Customer Service Executive at Sino Techtonic Mining Ltd.
Augustė NorkutėAugustė Norkutė
Savanorė at Sidabrinė LinijaSavanorė at Sidabrinė Linija
Nichole KellyNichole Kelly
Customer Support Manager at Schneider ElectricCustomer Support Manager at Schneider Electric