Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Monsif Ettalhi

Monsif Ettalhi

Customer Service
Vilnius ,57

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

3
3
Languages

Work History

Customer Service Assistant

.
  • Offered basic technical support for clients on wide range of company products.
  • Managed Number+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Organized and scheduled customer orders to appropriate departments.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Cross-trained and provided backup support for organizational leadership.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Effective liaison between customers and internal departments.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Processed Number invoices each weeks and mailed documentation to clients.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed and updated databases to handle customer data.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Education

Bachelor Of Accountancy - Finance Engineering

Vilnius Gediminas Technical University
Vilnius/lithuania
04.2001 -

Skills

Complaint resolution

undefined

Timeline

Bachelor Of Accountancy - Finance Engineering

Vilnius Gediminas Technical University
04.2001 -

Customer Service Assistant

.

Similar Profiles

CREATE PROFILE
Monsif EttalhiCustomer Service