Monsif Ettalhi
Customer Service
Vilnius ,57
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
3
3
Languages
Work History
Customer Service Assistant
.
- Offered basic technical support for clients on wide range of company products.
- Managed Number+ incoming calls each day with utmost professionalism and knowledgeable service.
- Responded to customer calls and emails to answer questions about products and services.
- Organized and scheduled customer orders to appropriate departments.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Cross-trained and provided backup support for organizational leadership.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Effective liaison between customers and internal departments.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Processed Number invoices each weeks and mailed documentation to clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Bachelor Of Accountancy - Finance Engineering
Vilnius Gediminas Technical University
Vilnius/lithuania 04.2001 -
Skills
Complaint resolution
Technical Support
Professional telephone demeanor
Multi-line phone talent
Retail store support
Service standard compliance
Warehousing functions
Route dispatch
Sales expertise
Report preparation
Inbound and outbound calling
Timeline
Bachelor Of Accountancy - Finance Engineering
Vilnius Gediminas Technical University
04.2001 -
Customer Service Assistant
.