Muawwidh Abdul Hafeez Ali

Conducted onboarding sessions to help new users understand and navigate AVL systems efficiently. This included explaining features, usage policies, and troubleshooting common issues.

Responded promptly to user inquiries regarding GPS tracking, data accuracy, and vehicle location discrepancies. I utilized diagnostic tools to identify and resolve real-time issues, minimizing downtime and ensuring continuous tracking. Monitored AVL systems to proactively detect issues or irregularities in data transmission. Created detailed reports on vehicle status and system performance, and communicated these findings to users and stakeholders. Regularly gathered feedback from users to identify pain points and areas for system improvement. Coordinated with the technical team to implement enhancements that improved user experience and system reliability.