Murielle Patricia Massado Dsigue
Vilnius
Summary
Passionate about promoting lasting satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Majorel
05.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Orange Cameroon
01.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Internship Student
Douala General Hospital
06.2021 - 12.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Assisted with month-end closing and reporting duties.
Education
BBA - International Business
SMK UNIVERSITY
Vilnius, Lithuania07.2025
Higher National Diploma - Human Resources Management
University Institute of The Tropic
Douala, Cameroon09.2021
GCE Advanced Level - Art
Sacred Heart College
Douala,Cameroon06.2019
GCE Ordinary Level - Art
Rapha Bilingual Complex
Douala, Cameroon06.2018
Skills
- Scheduling
- Account Updating
- Call Management
- Product Knowledge
- Data Collection
- Information Security
Languages
French, English
Native language
Timeline
Customer Service Representative
Majorel
05.2023 - Current
Customer Service Representative
Orange Cameroon
01.2022 - 06.2022
Internship Student
Douala General Hospital
06.2021 - 12.2021
BBA - International Business
SMK UNIVERSITY
Higher National Diploma - Human Resources Management
University Institute of The Tropic
GCE Advanced Level - Art
Sacred Heart College
GCE Ordinary Level - Art
Rapha Bilingual Complex
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