NDAMBI LARISSA INDAH
Vilnius
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer service representative
Arctic Adventures
04.2023 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Marketing specialist
Orange Cameroon
05.2022 - 12.2022
- Oversaw email marketing campaigns, optimising content and delivery for maximum impact.
- Identified new customer segments and target audiences to expand reach.
- Planned events and activations to enhance brand presence and customer engagement.
- Networked with media and PR professionals to build campaign reach.
- Managed social media platforms, creating and scheduling content to maintain consistent online presence.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Business development manager
MTN
05.2019 - 08.2021
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Developed marketing plans to support department strategies.
- Analysed sales reports to identify trends and update strategies.
Education
Bachelor of Business Administration - Business Management
ISLB
Skills
- Customer Service
- Problem-solving
- Team Leadership
- Data Entry
- Complaint resolution
- Microsoft Office
- Critical Thinking
- Active Listening
Languages
English
Native language
Timeline
Customer service representative
Arctic Adventures
04.2023 - Current
Marketing specialist
Orange Cameroon
05.2022 - 12.2022
Business development manager
MTN
05.2019 - 08.2021
Bachelor of Business Administration - Business Management
ISLB
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