Ndedi-Penda Moses Emmanuel Alena
Douala
Summary
Dynamic Manager with a proven track record at Sawa Lambo Hotel, enhancing business development and staff development. Spearheaded renovations leading to a 40% business interest surge and implemented a computerized Information System at Godbless Enterprise Ltd, significantly reducing shortages. Skilled in Salesforce Management and fostering team agility, I excel in driving performance and sales growth.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
1
1
year of professional experience
Work History
Manager
Sawa Lambo Hotel
06.2022 - 07.2023
- Developed and maintained relationships with customers and beverage suppliers through account development.
- Organizing and implementing a sanitary environment convenient for all lodgers and event organizers
- Cross-trained existing employees to maximize team agility and performance.
- Suggesting and implementing renovating ideas due to the competing ground with the increased hotel buildings in the area. Leading to a 40% increase in interest of the business to customers both coming in from different areas and domestic.
- Securing, and monitoring the hotel lobby by planting cctv cameras in the lobby, avoiding the rooms to respect customer privacy.
- · Documenting, Scanning, Printing of Documents to increase public awareness with hard copies of fliers.
Manager
Godbless Enterprise Ltd
02.2022 - 04.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Implemented a computerized Information System to calculate stocks in & out, stock in Wine bar and Timber sector, debt in & out, daily & monthly sales thereby reducing shortages by 20%.
- Devised and implemented strategies to boost the business by going on social networks to advertise their products.
- Diary management, presenting weekly reports to the boss on sales and improvising new ideas if any.
- Creating an entertaining and pleasing environment for all our customers and a disciplined yet motivating environment for all our workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Information System Networking
ICT UNIVERSITY
Yaounde, Cameroon09.2021
Skills
- Performance Management
- Contract Management
- Staff Development
- Expense Tracking
- Business Development
- Salesforce Management
- Business Administration
- Sales management
- Sales Techniques
- WordPress Website Developer with excellent design skills
- 60 words per minute typing
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
Timeline
Manager
Sawa Lambo Hotel
06.2022 - 07.2023
Manager
Godbless Enterprise Ltd
02.2022 - 04.2022
Bachelor of Science - Information System Networking
ICT UNIVERSITY
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