NGO YEBGA Martine
OPERATIONS MANAGER
Douala,,Cameroon
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
City Manager
Makadi Sarl
Douala
10.2023 - Current
- Directing acquisition, training, and retention of drivers for optimal fleet performance across the Yango platform.
- Ensuring efficient management of fleet operations across Douala and Yaoundé.
- Coordinating the activities of both online and offline sales teams effectively and leading the management of the dispatcher team.
- Supervising call center operations and managing issue-resolution processes.
Operations Manager
MPower Ventures
Yaounde
07.2020 - 09.2023
- Monitoring distributors' network performance, managing stock, sales, supplies, and after-sales service to optimize supply chain processes.
- Leading recruitment and training of new distributors, emphasizing the effective use of MPower’s in-house software systems for sales, warehousing and expenses.
- Handling cash management and financial reporting, ensuring adherence to budgets and accurate financial tracking.
- Overseeing the implementation of solar projects.
Project Manager
Jumia Group
Douala
10.2019 - 11.2019
- Ensuring compliance with the seller's logistics promise, monitoring delivery performance and troubleshooting operational challenges
- Conducting audits and maintaining "Operational Excellence" standards across various departments, improving efficiency and reducing operational delays.
- Managing after-sales service follow-ups to ensure customer satisfaction and resolving any post-purchase issues.
Vendor Issue Resolution
Jumia Group
Douala
03.2018 - 09.2019
- Resolving operational and financial queries to ensure smooth sales and delivery processes.
- Conducting quality control checks on sales profiles and ensuring compliance with company standards.
- Managing commission structures and exceptional costs for vendors, optimizing profitability for both the company and its partners.
Vendor Support Center
Jumia Group
Douala
06.2017 - 02.2018
- Managing the seller chat interface, providing timely and effective support for operational inquiries.
- Creating newsletters and educational content to support sellers in managing their e-boutiques efficiently.
- Handling and processing seller requests, ensuring issues were addressed in a timely manner.
Logistics Junior
Jumia Group
Douala
02.2017 - 05.2017
- Updating delivery status and managing vendor returns, ensuring efficient handling of returns and accurate tracking.
- Supporting the logistics team in managing inventory and deliveries to maintain an effective supply chain.
- Managing supplier portfolios and ensuring compliance with company standards.
Education
Master - Supply Chain Management And HSEQ
Catholic University Institute Saint Jerome
Douala01-2016
Bachelor - Supply Chain Management And HSEQ
Catholic University Institute Saint Jerome
Douala01-2014
Skills
- Project management
- Team Management
- Fleet management
- Operational & Logistics Management
- Warehousing and inventory
- Customer Service & Relationship Management
- E-commerce
- Call center
Affiliations
- Reading
- Music
- DIYs
Languages
French
First Language
English
Proficient (C2)
C2
Timeline
City Manager
Makadi Sarl
10.2023 - Current
Operations Manager
MPower Ventures
07.2020 - 09.2023
Project Manager
Jumia Group
10.2019 - 11.2019
Vendor Issue Resolution
Jumia Group
03.2018 - 09.2019
Vendor Support Center
Jumia Group
06.2017 - 02.2018
Logistics Junior
Jumia Group
02.2017 - 05.2017
Master - Supply Chain Management And HSEQ
Catholic University Institute Saint Jerome
Bachelor - Supply Chain Management And HSEQ
Catholic University Institute Saint Jerome
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