Nora Kalinauskaitė
Customer Service Representative
Vilnius,Lithuania
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Comfortable in competitive, fast-paced environments, good at working alone and in a team. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Planas Chuliganas
Vilnius
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving issues.
- Documented research findings to support decision-making and resolution to escalated issues about any suspicious activity.
- Thoroughly investigated unique problems that go beyond regular processes.
- Determined whether an agent has made a mistake in order to approve financial compensation for the customer.
- Dealt with particular situations, where exceptional communication skills were required.
- Investigated customers' accounts, their sales and purchases to get to the root of the problem.
Sales Manager
Planas Chuliganas
Vilnius
11.2021 - 12.2022
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare contracts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended strategy sessions and team meetings aimed at retaining and acquiring customers and increasing sales.
Debt Collector Agent
UAB "Sergel"
Vilnius
11.2020 - 01.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Advised customers of alternative actions and strategies for debt repayment.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Barista "Crustum" Bakery
UAB "Gustum"
Vilnius
07.2019 - 10.2019
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Cleaned counters, machines, utensils and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Opera Singing
Balio Dvariono Music School
09.2008 - 06.2016
High School Diploma -
Antakalnis Gymnasium
09.2015 - 06.2017
Unfinished - Musical Theater
Vilniaus Kolegija
09.2017 - 11.2017
Bachelor of Health Science - Aesthetic Cosmetology / Skin Care Specialist
SMK University of Applied Social Sciences
09.2018 - 06.2021
Skills
Critical Thinking
Organization and Time Management
MS Office
Attention to Detail
Teamwork and Collaboration
Multitasking Abilities
Self-Motivated
Creative Problem Solving skills
Accomplishments
Attendance of the mentoring and technological content session program "Women go tech"
Timeline
Customer Service Representative
Planas Chuliganas
12.2021 - Current
Sales Manager
Planas Chuliganas
11.2021 - 12.2022
Debt Collector Agent
UAB "Sergel"
11.2020 - 01.2021
Barista "Crustum" Bakery
UAB "Gustum"
07.2019 - 10.2019
Bachelor of Health Science - Aesthetic Cosmetology / Skin Care Specialist
SMK University of Applied Social Sciences
09.2018 - 06.2021
Unfinished - Musical Theater
Vilniaus Kolegija
09.2017 - 11.2017
High School Diploma -
Antakalnis Gymnasium
09.2015 - 06.2017
Opera Singing
Balio Dvariono Music School
09.2008 - 06.2016