Olha Yarysheva
Vilnius
Summary
A Multilingual Customer Relations Professional with proven ability to exceed commitments to customers through efficient time management, problem solving, effective and proactive communication skills. Leverage strong listening skills to improve customer service and positively impact profits.
Overview
8
8
years of professional experience
Work History
Internet Traffic Manager
TNT Team
10.2022 - 08.2023
- Developed and implemented strategies to enhance the performance of online advertising campaigns, optimizing website traffic and engagement
- Conducted thorough analysis of web traffic patterns and user behavior, generating detailed reports to provide insights into the effectiveness of marketing initiatives
- Collaborated with marketing, design, and development teams to ensure seamless execution of online campaigns, fostering a cohesive and efficient workflow
Online store associate and customer service agent
Wintik
03.2015 - 02.2022
- Communicated with customers through various channels (phone, email, chat) to address inquiries and provide assistance.
- Delivered exceptional customer service, fostered positive client relationships and ensured customer satisfaction
- Developed and implemented solutions to recurring problems, contributing to improved customer relations.
- Trained new customer service representatives on company policies, procedures, and best practices.
- Successfully сarried out the sales on social media and marketplaces
- Assisted in the development and execution of marketing plans with goals of building a larger client base which brought the company new clients
Education
Digital Marketing course
Genius.space online platform
2022
Internet Traffic course
TNT team
2022
Diploma of Higher Education - Manufacturing Management
Volodymyr Dahl East Ukrainian University
2014
Skills
- Excellent Verbal and written communication Skills in English, Russian and Ukrainian
- Excellent listening skills
- Strong administration, organizational, planning and time management skills to work under pressure in a fast-paced environment
- Excellent conflict resolutions skills
- Insightful, tactful and diplomatic
- Advance knowledge of MS Office (Word, Excel and Outlook) and internet
- Excellent Multi-tasking and Detail Oriented skill
Languages
English
Upper intermediate
B2
Russian
Advanced
C1
Ukrainian
Advanced
C1
Timeline
Internet Traffic Manager
TNT Team
10.2022 - 08.2023
Online store associate and customer service agent
Wintik
03.2015 - 02.2022
Internet Traffic course
TNT team
Diploma of Higher Education - Manufacturing Management
Volodymyr Dahl East Ukrainian University
Digital Marketing course
Genius.space online platform
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