PATRÍCIA PINTO-UNSAL
Vilnius,Lithuania
Summary
Dynamic Senior Business Risk and Controls Officer with experience in governance, regulatory engagement, process development, and end-to-end reporting within complex and regulated environments. Proven track record in establishing structured ways of working, enhancing operational efficiency, improving documentation quality, and driving stakeholder collaboration across multinational teams.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work history
Senior Officer - Business Risk & Controls
Danske Bank A/S
Vilnius
2024.03 - Current
- Lead and coordinate end-to-end governance and regulatory reporting processes across multiple Nordic regulators (NFSA, FIN-FSA, SFSA), ensuring accurate, timely, and high-quality submissions in a highly regulated environment.
- Drive process design, development, and implementation initiatives, including the establishment of the Business Identified Issues (BII) framework, strengthening governance structures, clarifying ownership, and enhancing reporting quality and consistency.
- Develop, document, and continuously improve operational processes, procedures, and governance frameworks, translating complex requirements into clear, structured, and sustainable ways of working.
- Coordinate governance assessments and approval processes, managing stakeholder input, facilitating reviews, tracking decisions, and maintaining comprehensive audit-ready documentation.
- Lead the development and configuration of Jira and Confluence solutions for implementation, governance, and exemptions tracking, improving transparency, oversight, and workflow efficiency.
- Produce executive-level governance reporting and management information, covering regulatory compliance, policy implementation, exemptions, breaches, adoption status, and business-identified issues.
- Develop and maintain high-quality process documentation, including Standard Operating Procedures (SOPs), process maps, templates, guidance materials, and supporting governance documentation.
- Facilitate cross-functional collaboration with process owners and stakeholders, ensuring alignment on requirements, resolving ambiguities, and driving progress across multiple concurrent initiatives.
- Coordinate complex activities across multinational teams in Denmark, Lithuania, Finland, Norway, Sweden, and Poland, ensuring effective stakeholder engagement, follow-up, and adherence to key deadlines.
- Drive continuous improvement initiatives by identifying process gaps, enhancing documentation standards, strengthening governance controls, and improving reporting and tracking mechanisms.
Training Specialist - Global Operations Training
UAB Western Union Processing Lithuania
, Lithuania
2022.10 - 2024.03
- Supported operational and process excellence initiatives by coordinating training, documentation, and change implementation activities across the Know Your Customer (KYC) function.
- Assessed business and process readiness needs and designed, implemented, and maintained structured learning and knowledge-transfer programmes to support consistent execution of KYC processes and regulatory requirements.
- Led onboarding and integration activities for new employees, establishing clear working practices, communicating process requirements, and ensuring readiness to perform assigned responsibilities effectively.
- Maintained and enhanced process documentation, procedures, and guidance materials, ensuring they remained current, accurate, and aligned with evolving business and regulatory requirements.
- Collaborated with cross-functional and international stakeholders to identify documentation gaps, coordinate updates, and drive the adoption of new processes and ways of working.
- Coordinated the planning, execution, and evaluation of training and change initiatives, tracking progress, managing stakeholder communication, and providing status updates to key decision-makers.
- Supported process improvement initiatives by reviewing existing practices, identifying improvement opportunities, and implementing updates to enhance efficiency, consistency, and quality.
- Contributed to the development and communication of new operational processes, procedures, products, and services, ensuring clear documentation and stakeholder understanding.
- Facilitated workshops and stakeholder sessions to gather requirements, align expectations, strengthen collaboration, and support the implementation of process changes across teams.
- Acted as a bridge between business teams and stakeholders, translating complex requirements into clear, structured, and user-friendly guidance and documentation.
Specialist, AML Compliance - Financial Intelligence Unit - OCMI
UAB Western Union Processing Lithuania
, Lithuania
2021.10 - 2022.09
- Conducted risk-based investigations across multiple jurisdictions, ensuring compliance with regulatory requirements and maintaining high-quality case documentation.
- Supported governance and reporting activities by preparing analysis summaries, identifying trends, and contributing to stakeholder review meetings.
- Maintained and updated business rules and process documentation to ensure alignment with evolving regulatory requirements and operational needs.
- Coordinated onboarding, training, and knowledge-sharing activities, promoting consistent ways of working and effective process adoption.
- Facilitated cross-functional collaboration through workshops and stakeholder engagement initiatives to improve process understanding and operational effectiveness.
- Managed workloads within defined quality and performance standards while contributing to continuous process improvement and documentation enhancement initiatives.
Associate, AML Compliance - Know Your Customer
UAB Western Union Processing Lithuania
, Lithuania
2020.11 - 2021.10
- Performed customer due diligence and risk assessment activities in line with regulatory requirements, ensuring accurate and high-quality case documentation.
- Supported onboarding and capability development by delivering On-the-Job Learning (OJL) sessions and providing structured feedback to management and training teams.
- Collaborated with management to review and improve process documentation, identifying outdated content and supporting updates to enhance clarity and effectiveness.
- Contributed to the development and maintenance of training materials and guidance documentation, supporting consistent ways of working and knowledge sharing across the team.
- Maintained high standards of quality and productivity through effective workload management and adherence to operational performance targets.
- Supported continuous improvement initiatives by identifying opportunities to strengthen processes, documentation, and team knowledge.
Clinical education (internship)
Health School of Porto - ESS PORTO
Porto
2018.09 - 2020.03
Education
Bachelor's Degree - Clinical Physiology - Diagnostic and Therapeutic Technologies in Neurophysiology and Cardiopneumology
Health School of Porto - ESS PORTO
Porto, Portugal 2016.09 - 2020.09
Skills
- Process Governance
- Process Documentation
- Process Improvement
- Stakeholder Management
- Governance Reporting
- Regulatory Compliance
- Risk Management
- Project Management
- Requirements Analysis
- Workshop Facilitation
- Training & Knowledge Management
- Jira
- Confluence
- Microsoft Office
- Communication
- Problem Solving
Certification
ICA Advanced Certificate in Governance, Risk and Compliance, International Compliance Association (Completed 2026)
Languages
Portuguese - Native
English - Full professional proficiency
Spanish - Limited professional proficiency
Timeline
Senior Officer - Business Risk & Controls
Danske Bank A/S
2024.03 - Current
Training Specialist - Global Operations Training
UAB Western Union Processing Lithuania
2022.10 - 2024.03
Specialist, AML Compliance - Financial Intelligence Unit - OCMI
UAB Western Union Processing Lithuania
2021.10 - 2022.09
Associate, AML Compliance - Know Your Customer
UAB Western Union Processing Lithuania
2020.11 - 2021.10
Clinical education (internship)
Health School of Porto - ESS PORTO
2018.09 - 2020.03
Bachelor's Degree - Clinical Physiology - Diagnostic and Therapeutic Technologies in Neurophysiology and Cardiopneumology
Health School of Porto - ESS PORTO
2016.09 - 2020.09