Patricija Šleiniūtė

In this role, I made significant contributions to team efficiency, training, and process improvement at Shift4. A key achievement was developing and delivering targeted training materials focused on EU-UK procedures. These resources were created based on real merchant case experiences and were designed to be clear, practical, and accessible. By proactively leading training sessions for Customer Support agents, I helped improve procedural accuracy, reduce escalations, and boost agent confidence when handling international issues—ultimately leading to a smoother onboarding experience for new merchants and fewer customer follow-ups.

• Optical enhancement of glass using a CO2 laser.
• Set up equipment to test and verify functionality and performance.

• Operating amusement rides and communicating with customers.
• Carried out safety checks and tests, limiting ride risk and error.

Laser material processing research.

Material research using photoluminescence methods.