Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Peace Chinaza Mathew
Seskines G. 11 Vilnius
Summary
Overview
7
years of professional experience
Work History
Shali Education Resources Ltd
Customer Service Representative
02.2021 - 08.2024
Job overview
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
FLL Solutions
Customer Care Representative
02.2017 - 08.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed approximately 30 incoming calls daily, and responded to each efficiently.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Caucasus International UniversityTbilisi, Georgia
MBA from Business Administration in International Marketing
07-2021
University Overview
University of Georgia TbilisiTbilisi, Georgia
BBA from Business Administration And Management
03-2017
University Overview
Skills
Customer service Active listening Critical thinking
Data entry Customer relations Problem resolution
Relationship building Call center experience Computer proficiency
Timeline
Customer Service Representative
Shali Education Resources Ltd
02.2021 - 08.2024
Customer Care Representative
FLL Solutions
02.2017 - 08.2020
Caucasus International University
MBA from Business Administration in International Marketing
University of Georgia Tbilisi
BBA from Business Administration And Management
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