Polina Michalkevice
Vilnius
Summary
SAP CRM and FI (AFC) Functional Specialist with 4+ years of hands-on experience in SAP CRM within a telecom environment, specializing in Order Management, CRM process optimization, and cross-system integration support. Strong background in end-to-end CRM business processes, functional analysis, solution validation, and stakeholder collaboration. Proven ability to translate complex business requirements into stable, scalable CRM solutions, supported by solid testing, documentation, and post-go-live support practices. Experience working in Agile delivery models within large enterprise organizations (Telco, Consulting).
Overview
9
9
years of professional experience
Work History
SAP FI (AFC) Functional Consultant
UAB Accenture Lithuania
11.2025 - Current
- Supported and analyzed SAP S/4HANA Record-to-Report financial closing processes using SAP Advanced Financial Closing (AFC) to ensure smooth and timely close cycles.
- Configured and maintained AFC task lists, schedules, and organizational structures, ensuring the financial close setup matches real business needs.
- Reviewed end-to-end closing workflows to identify process gaps and bottlenecks, contributing to continuous process improvement and efficiency gains.
- Served as the functional bridge between Finance, Accounting, and IT teams, translating business requirements into effective system configurations.
- Monitored close execution, KPIs, and exceptions, providing support for management reporting and hypercare during critical closing periods.
- Developed clear functional documentation, including process flows, user guides, and operational runbooks, to support stable and reliable system operations.
SAP Functional Consultant Intern
UAB Accenture Lithuania
05.2025 - 11.2025
- Two internship programs combined — hands-on work in SAP S/4HANA Cloud, FI/CO, and SCM processes.
- Supported AFC and FI/CO configuration in SAP S/4HANA Cloud, delivering practical improvements across financial closing, and core processes.
- Co-developed project structure, naming conventions, and documentation standards for a case-based implementation project.
- Configured and tested FI/CO, P2P, and O2C processes; documented system settings and tracked changes.
- Assisted in blueprinting, process mapping, and integration planning, ensuring alignment across functional teams.
- Identified issues, supported Agile iterations, and presented system prototypes to the steering committee.
SAP CRM Quality Specialist
AB Telia Lietuva
11.2020 - 11.2024
- Worked hands-on with SAP CRM in a large-scale telecom environment, supporting core CRM and Order Management processes.
- Performed functional testing of SAP CRM solutions, validating business requirements across: Internet & Fiber products; Fixed Wireless Access (FWA); IPTV, TV, and Value-Added Services (VAS).
- Supported CRM changes related to product offerings, pricing logic, customer communications, and order flows.
- Executed and optimized testing using SAP CBTA, reducing manual testing effort and improving release quality.
- Prepared functional documentation for CRM enhancements, upgrades, and system changes.
- Collaborated closely with CRM consultants, developers, and business owners, contributing to solution quality and stability.
Business Support Specialist
AB Telia Lietuva
05.2017 - 11.2020
- Managed corporate travel and document management systems, including mass updates, and testing of new processes.
- Maintained content across intranet pages and digital office displays.
- Supported process improvements and cross-functional coordination.
Education
Public Administration
Mykolas Romeris University
VilniusCertificate of Completion - SAP Business Consultant Course
Accenture Bootcamp
RigaCertificate of Completion - Manual Testing Course
Professional programming school JAVA GURU
RigaSkills
- CRM and B2B Process Optimization (SAP CRM, Order Management)
- Business Analysis and Requirements Gathering
- Change Management, User Adoption, and Documentation
- As-Is, To-Be Process Mapping, and Automation
- Cross-functional collaboration
- Project Lifecycle Management and Post-Go-Live Support
- Agile and continuous improvement
Additional Information
CRM (Telco; Lithuania):
- Fiber-Optic Internet: 2 Gb/s plan Implementation
- Fixed Wireless Access (FWA) Internet Implementation
- IPTV Implementation; Go3 + VAS Project
- Customers Mass Information Messages Project
Financial Processes (Energy; Europe - Multiple Locations):
- Advanced Financial Closing (AFC) Implementation
Languages
English: B2 Upper Intermediate
Russian: C2 Proficient
Lithuanian: C2 Proficient
Timeline
SAP FI (AFC) Functional Consultant
UAB Accenture Lithuania
11.2025 - Current
SAP Functional Consultant Intern
UAB Accenture Lithuania
05.2025 - 11.2025
SAP CRM Quality Specialist
AB Telia Lietuva
11.2020 - 11.2024
Business Support Specialist
AB Telia Lietuva
05.2017 - 11.2020
Certificate of Completion - SAP Business Consultant Course
Accenture Bootcamp
Certificate of Completion - Manual Testing Course
Professional programming school JAVA GURU
Public Administration
Mykolas Romeris University