Pranav George
Vilnius,Lithuania
Summary
Dedicated professional with a strong background in employee relations, known for warm communication and an approachable personality. A committed student of Vilnius University, demonstrating exceptional attention to detail, maintaining accurate records, and ensuring compliance with policies. Possess strong analytical skills for problem-solving and process improvement. Highly organized with excellent planning and time-management abilities, adept at handling multiple tasks efficiently. Proven ability to collaborate effectively with cross-functional teams, including payroll, to ensure smooth operations.
Overview
16
16
years of post-secondary education
Work History
Customer service executive
Algin InfoTech
A reputed Private Company in Cochin, India, India
04.2023 - 09.2023
• Handled telephone, email, and in-person inquiries from customers seeking assistance.
• Managed a high volume of inbound and outbound calls, assisting customers with product inquiries and resolving issues
• Reached out to customers through cold calling and emails.
• Delivered top-notch service by maintaining a broad knowledge of clients, products, and services.
• Engaged customers with visually appealing merchandise displays.
• Responded to customer queries and provided excellent customer service.
• Improved company processes by analysing customer feedback and service trends.
• Responded to customer queries and provided excellent customer service.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
Education
Bachelor's - International Business
Vilnius University
09.2023 - 07.2027
High School Education - BIO-MATHS
Kendriya Vidyalaya Ernakulam
03.2011 - 03.2021
Certificate of Higher Education - Higher Education
Sacred Heart , Thevara
04.2021 - 04.2023
Skills
Employee Relations: Warm communicator with an approachable personality, ensuring positive employee interactions
Attention to Detail: skilled at maintaining accurate records, ensuring compliance with policies, and improving process efficiency
Problem Solving: Strong analytical skills for identifying and addressing operational challenges and process improvements
Organizational Skills: Excellent planning and time-management abilities, handling multiple tasks and ensuring timely completion
Team Collaboration: Proven ability to work closely with cross-functional teams, including payroll, to ensure smooth operations
IT Skills
Microsoft Excel, Word, and PowerPoint
•Expertise in Microsoft Excel, Word, and PowerPoint for reporting, analysis, and presentations.
• Proficiency in email platforms for effective communication, including handling customer inquiries and resolving issues.
• Accurate and efficient data entry skills for maintaining databases and customer information.
• Familiarity with collaboration tools like Microsoft Teams to ensure smooth team communication. • Strong analytical skills with the ability to present information to senior management effectively
Languages
English
Proficient (C2)
Malayalam
Proficient (C2)
Hindi
Advanced (C1)
Timeline
Bachelor's - International Business
Vilnius University
09.2023 - 07.2027
Customer service executive
Algin InfoTech
04.2023 - 09.2023
Certificate of Higher Education - Higher Education
Sacred Heart , Thevara
04.2021 - 04.2023
High School Education - BIO-MATHS
Kendriya Vidyalaya Ernakulam
03.2011 - 03.2021
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