Hi, I’m
PRECIOUS AZUBUIKE NJEKWE
Vilnius,58
Summary
Adept at navigating high-pressure environments, I leveraged my exceptional communication and problem-solving skills at Remaxima to enhance customer satisfaction and streamline the shoe production process at Swampok. My ability to collaborate effectively and adapt swiftly resulted in significant process improvements, showcasing my commitment to excellence and teamwork.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
years of professional experience
Work History
Swampok
Palities
06.2024 - Current
Job overview
- Managed the end-to-end shoe production process, including machine operation and product removal.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Remaxima
Customer Care Representative
04.2018 - 02.2020
Job overview
- Guided customers through the process of trading cryptocurrencies, ensuring they understood how to invest in new coins.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
SMK University of Applied Science Lithuniua
Associate of Science from Computer Programming And Multimedia
06-2026
University Overview
- [Number] Minimum Average; 7/10
- [International Grade], [School Name], [Year] - [Number] GPA Conversion: ivano-frankivisk national unversity ukarine(2017-2021)
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Decision-making
- Problem resolution
- Active listening
- Calm under pressure
coding
creating beautify ideas with my Coding experience , i love coding , as a newly programmer,
coding and learning more about web development gives me joy, i am looking for a front-end programming job,
'i have experience in building web applications and website, using Html, css, javascript and React, some of my work is in my github account: (https://github.com/paz0123).and i also enjoy contributing to open-source projects, where i have collaborated with developers worldwide to enhance codebases. i am passionate about learning, i have recently completed a programming course in udemy and im eager to apply my skills to scalable solutions
Additional Information
i have good communication skills that help me correspond well with the customers and bost me high in understanding
Languages
English
Native language
Russian
Intermediate
B1
Timeline
Palities
Swampok
06.2024 - Current
Customer Care Representative
Remaxima
04.2018 - 02.2020
SMK University of Applied Science
Associate of Science from Computer Programming And Multimedia
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