Rasa Kačinskienė
Vilnius
Summary
Offering strong foundation in organisational skills, communication, and problem-solving. Knowledgeable about collaborating with teams and managing multiple tasks under pressure.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Officer-Service Delivery Specialist
Danske Bank
Vilnius, Vilnius City Municipality
11.2025 - Current
- Handling SWIFT queries of received or sent-out cross-border payments
- Monitoring and escalating payment-related issues
- Re-effecting customer or bank-to-bank payments
- Collaborating with other teams by sharing best practices and proposals
- Improving and optimizing the processes using lean principles
Payment service specialist
Edenred
12.2024 - 11.2025
- Issuing VAT invoices for provided services
- Administrating and executing bank operations
- Administrating bank accounts
- Administrating customer debts
- Communicating with partners and agents
- Performing month-end closure tasks
Loan officer
SEB
08.2020 - 07.2024
- Interpreting credit agreements and amendments
- Registering new deals, handling amendments and terminating completed deals
- Disbursing new loans and administering interest, fees, collaterals and compensation related to each loan agreement
- Dealing with own portfolio
- Interacting with relationship managers, internal departments, counterparts, clients and loan officers at other banks on an international level.
Administration officer
HM courts and tribunals service
11.2018 - 12.2019
- Analyzing and entering data into systems, debt collection.
- Communicating with clients (convicts, employers, courts) by phone, answering e-mails, working with computer – Microsoft Excel, Word
- Preparation of documents for the court.
- Input of received documents and information into systems.
- Performing small tasks such as: preparation of documents, printing.
- Calculation of contributions, their acceptance. (Brookstreet Agency)
Education
Law and finance
Vytauto Didžiojo Universitetas
Kaunas 06.2014 - 06.2018
Secondary -
Naujosios Akmenės Ramučių Gimnazija
Naujoji Akmenė 09.2010 - 06.2014
Skills
- Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Creating presentations and reports - Zoom / Microsoft Teams / Google Meet
Email management (Gmail, Outlook)
Cloud storage (Google Drive, OneDrive)
- Fast typing / keyboard skills
Learning new software quickly - Attention to detail
Languages
English (C1)
Lithuanian (native speaker)
Russian (B1)
Swedish (A2)
Timeline
Officer-Service Delivery Specialist
Danske Bank
11.2025 - Current
Payment service specialist
Edenred
12.2024 - 11.2025
Loan officer
SEB
08.2020 - 07.2024
Administration officer
HM courts and tribunals service
11.2018 - 12.2019
Law and finance
Vytauto Didžiojo Universitetas
06.2014 - 06.2018
Secondary -
Naujosios Akmenės Ramučių Gimnazija
09.2010 - 06.2014