Rashid Jafarov
Customer Service Representative
Kaunas,Lithuania
Summary
Results-driven professional with a strong background in management and customer service. Skilled in conceptualizing, planning, and coordinating successful business operations. Experienced in project management and customer service within social organizations and market chains, with additional experience in the USA. Highly organized, detail-oriented, and an excellent communicator.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
University Representative for FLEX Program
American Councils in Lithuania
09.2023 - 06.2024
- Acted as the primary liaison between the USG programs and university students, promoting the program’s mission of cultural exchange and leadership development.
- Organized and led monthly community service events, fostering engagement and social responsibility among students.
- Coordinated with American Councils in Lithuania, providing regular reports on activities, events, and participant feedback.
- Conducted outreach efforts through informational sessions, social media campaigns, and other university events to raise awareness and encourage applications.
- Ensured smooth communication between the FLEX Program, the university, and students, addressing any questions or concerns about the program.
Conversation Club Moderator
Megas School of English & Skills
09.2023 - 03.2024
- Developed and facilitated engaging and interactive conversational sessions for children, fostering a dynamic and supportive learning environment
- Innovatively gamified lesson plans to cater to the unique interests and learning styles of young learners, resulting in increased participation and enthusiasm
- Utilized a variety of creative teaching methods, including storytelling, role-playing, and educational games, to enhance language acquisition and fluency
ESL Tutor
ICEPEAK Online Language School
11.2022 - 04.2023
- Instructed both adult learners and teenagers in an online environment, with a primary emphasis on fostering a passion for the English language among students
- Employed a student-centered approach, focusing on individual learning styles and goals to foster a supportive and motivating environment for students
Moderator
Development and Career Center of the Young, Sumgait
06.2022 - 08.2022
- Moderated weekly open-to-public English conversation clubs
- Organized biweekly events and discussions for young people living in Sumgait
Coordinator of Volunteers
Sumgait Youth House
01.2022 - 07.2022
- Coordinated and managed diverse projects focused on individual and community development in collaboration with volunteers
- Oversaw the planning and execution of organizational and city-level events hosted at Sumgait Youth House, ensuring smooth operations and successful outcomes
- Introduced and led weekly English conversation clubs, a new initiative within the organization, fostering cross-cultural communication among participants, including guests from abroad
- Designed and implemented team-building activities to enhance cohesion and collaboration among volunteers, promoting a supportive and inclusive environment
Mentor Intern
EPI Academy
09.2021 - 12.2021
- Guided students through their questions and learning challenges to support their advancement
Education
Bachelor of Science - Mechanical Engineering
Kaunas University of Technology
Kaunas, Lithuania 09.2023 - 06.2027
Future Leaders Exchange Program -
Lee High School
Huntsville, AL, USA 08.2022 - 06.2023
Skills
- Problem-Solving
- Project Management & Leadership
- Communication, verbal and written
- Conflict Resolution
- Creativity
- Team Building, Teamwork & Collaboration
- Multitasking
- MS Office Apps
- Python
- MATLAB
- CAD Software (SolidWorks, Autodesk Inventor, and AutoCAD)
Certification
Certification in Camp Management, U.S. Department of State, Chisinau, Moldova
Timeline
Certification in Camp Management, U.S. Department of State, Chisinau, Moldova
01-2025
"Project Management" course, GiftED Talent Academy, Kaunas University of Technology
06-2024
Bachelor of Science - Mechanical Engineering
Kaunas University of Technology
09.2023 - 06.2027
University Representative for FLEX Program
American Councils in Lithuania
09.2023 - 06.2024
Conversation Club Moderator
Megas School of English & Skills
09.2023 - 03.2024
ESL Tutor
ICEPEAK Online Language School
11.2022 - 04.2023
Future Leaders Exchange Program -
Lee High School
08.2022 - 06.2023
Outstanding Contributions to Social Work, Sumgait Youth House
07-2022
Moderator
Development and Career Center of the Young, Sumgait
06.2022 - 08.2022
Coordinator of Volunteers
Sumgait Youth House
01.2022 - 07.2022
Mentor Intern
EPI Academy
09.2021 - 12.2021
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