Robert Karpič

IT company with in-depth knowledge in online gaming solutions development. Specializes in offering quality Sportsbook, Casino, and Poker products.

Website: https://tglab.com/

• Performed manual QA testing on CoinPoker, a blockchain-based online poker platform for desktop and mobile.
• Designed, executed, and maintained detailed test cases for new features, UI/UX improvements, and gameplay logic.
• Focused on edge case testing, compatibility across devices, and performance under varying network conditions.
• Conducted smoke, regression, and exploratory testing.
• Logged, tracked, and retested defects, collaborating with cross-functional teams to ensure timely resolution.
• Collaborated with developers, product managers, and QA leads to troubleshoot issues and ensure product quality across releases.
• Participated in sprint planning, daily stand-ups, and retrospectives, contributing QA insights for better planning and risk mitigation.
• Supported internal QA documentation efforts, including test case management, and release readiness checklists.
• Handled QA tasks with strict adherence to NDA constraints, and ensured testing coverage of blockchain-integrated features.

Software development company that develops, manufactures, licenses, sells, and supports computer software and services for the design, construction, and operation of infrastructure.

Website: https://www.bentley.com/

• Provided technical troubleshooting and support for software applications via email, phone, and web portals.
• Investigated, reproduced, and escalated complex software issues; collaborated with development teams to drive resolutions.
• Conducted manual testing of new software releases and patches, identifying bugs, and verifying fixes before deployment.
• Facilitated onboarding and training for new users and internal staff, improving overall team efficiency and customer satisfaction.
• Authored and maintained detailed knowledge base articles, troubleshooting workflows, and internal support documentation.
• Assisted with prioritizing and managing support queues, contributing to service level targets, and performance metrics.
• Helped analyze customer feedback and support trends to recommend improvements in product usability and documentation.
• Actively participated in cross-team initiatives to streamline support processes and enhance collaboration between QA and Support.