Rono Roy Thomas
Kaunas
Summary
Dynamic professional with a proven track record , excelling in customer service and conflict resolution. Adept at analyzing feedback to enhance satisfaction and utilizing CRM software for efficient data management. Recognized for strong problem-solving abilities and fostering positive relationships, ensuring high levels of client loyalty and engagement.
Overview
3
3
years of professional experience
Work History
Internship Student
Ivaigo
05.2024 - 07.2024
- Coordinated volunteer activities for community outreach events, fostering a culture of civic engagement and awareness around key issues affecting the population''s health status.
- Engaged members of public in available resources through friendly and knowledgeable support.
- Updated weekly exercise prescription to progress patient at appropriate pace.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Manna Fresh
06.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed and motivated employees to be productive and engaged in work.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Strength and Conditioning Coach
Sanjeevini Life Care Village
10.2022 - 07.2023
- Educated athletes on proper lifting technique, reducing the risk of injury during weight room sessions.
- Enhanced athlete performance by designing and implementing customized strength and conditioning programs.
- Developed and implemented programs focused on improving power, speed and endurance.
- Created a positive training environment by fostering strong relationships with athletes, coaches, and support staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master of Science - Public Health
Lithuanian Sports University
Kaunas, Lithuania06-2025
Bachelor of Science - Sport And Fitness Management
Manipal University of Technology
Manipal06-2022
Skills
- Fast learner
- Problem-solving
- Active listening
- Data entry
- Critical thinking
- Customer service
- CRM software proficiency
- Microsoft office
- Quality control
- Time management
Timeline
Internship Student
Ivaigo
05.2024 - 07.2024
Strength and Conditioning Coach
Sanjeevini Life Care Village
10.2022 - 07.2023
Customer Service Representative
Manna Fresh
06.2021 - 08.2023
Master of Science - Public Health
Lithuanian Sports University
Bachelor of Science - Sport And Fitness Management
Manipal University of Technology
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