Ryan Van-Tankeren
Vilnius
Summary
An exceptionally professional and accomplished sales and process manager, with an impressive range of customer service, logistic, security operations, and office management skills applied across diverse sectors. Determined to contribute to companies success, looking forward to utilising experience and training to further advance goals.
Overview
17
17
years of professional experience
Work History
Senior Process Executive
Cognizant
06.2024 - Current
- Company Overview: Cognizant
- Identifying RPA, Automation, Transition Lead
- Initiate and coordinate updating of process documentation: FMEA, quality checklists, SOPs, process maps, refresh sessions
- Monitor work distribution and SLA delivery
- Performs data analysis on team process related data
- Within the scope of own competence performs rightful additional duties and/or replaces another colleague
- Mentor PEs, be a back-up for SME, supports new joiner integration
- Cognizant
Transportation & Logistics Coordinator (remote)
Maritime Logistics Lietuva
10.2021 - 02.2023
- Experience in domestic and international transportation management in UK/Europe
- Customer oriented- ability to take care of cutomers' needs while following company procedures
- Plan and schedule fleet pickups at vendor locations
- Ensure all transportation and logistics service and cost are identified, mapped, and within budget
- Work with logistics management teams to determine ways to optimise service levels, maintain supply-chain efficiency, and minimize costs
- Prepare and retain process documentation and reports pertaining to inventory and warehouse
- Developed long term customer relationships, strong governance, and partnerships
- Performing task to the best of my abilities using my own initiative
Customer Success Associate
Epsom
02.2020 - 03.2021
- Established trust in customer relations, leading to 17% increase in customer retention
- Overhauled lead generation techniques, increasing the number of new customers
- Understood cutomer needs, leading to higher percentage of close rate
Office Manager/ Logistics Control
Port of Felixstowe
01.2018 - 03.2020
- Oversaw transportation budget control and recommended new or improved technologies for purchase
- Maintained process documentation and reports as well as safety records and client-specific reports and requirements
- Dealt with customer inquiries
- Trained, developed, and hand-picked personnel for job-specific duties based on qualifications and skill-sets
Customer Sale Support Lead (call center)
Kinex UK
10.2016 - 12.2017
- Company Overview: Working within sales department, in one of the leading providers to the UK's small businesses for their telecom's, broadband, energy and water at a price that's right, as a part of a wider busy and efficient call center to provide front-line support for valued existing and new customers; reporting to the Executives
- Working within sales department, in one of the leading providers to the UK's small businesses for their telecom's, broadband, energy and water at a price that's right, as a part of a wider busy and efficient call center to provide front-line support for valued existing and new customers; reporting to the Executives
Office Administrator
Leaders UK
10.2010 - 08.2013
- The role involved dealing with customer enquiries, working with our large team of sub-contractors across the UK to ensure the smooth running of our jobs, and providing administrative support to our sales and technical staff where required
- Demonstrated excellent communication skills, highly organised and computer literate
- A lot of time was spent on the phone, so I am comfortable with high volumes of inbound and outbound calls
- Self-motivated and have the ability to prioritise and manage my own workload
- As we were a small team job included to be flexible and willing to pitch in and help with other office based tasks when required
Customer Support Representative
Skinny Food Co
01.2008 - 10.2010
- Working in fast growing business and looking after companies cool customers and ensuring they are receiving a quick effective response
- Drove sales on 30+ products and services, offering end to end solutions on individual customer basis, increasing revenue by 27%
- Mentored and trained new hires in procedures, sales best practices and computer systems
Education
Higher - Food preparation and Management
Ottley College
01.2016
Higher - Business and Hospitality management
Suffolk One College
01.2013
Advanced vocational - Business Management & Economics
Otley College
01.2007
Skills
- Workflow Analysis
- Process mapping
- Performance incentives
- Efficiency improvement
- SOP writing
- Power Bi
- TIA sales
Computer Knowledge
Expert, Expert, Expert, Experienced
Personal Information
Date of Birth: 04/27/88
Driver License
B (18 y.)
Languages
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Timeline
Senior Process Executive
Cognizant
06.2024 - Current
Transportation & Logistics Coordinator (remote)
Maritime Logistics Lietuva
10.2021 - 02.2023
Customer Success Associate
Epsom
02.2020 - 03.2021
Office Manager/ Logistics Control
Port of Felixstowe
01.2018 - 03.2020
Customer Sale Support Lead (call center)
Kinex UK
10.2016 - 12.2017
Office Administrator
Leaders UK
10.2010 - 08.2013
Customer Support Representative
Skinny Food Co
01.2008 - 10.2010
Higher - Business and Hospitality management
Suffolk One College
Advanced vocational - Business Management & Economics
Otley College
Higher - Food preparation and Management
Ottley College
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