Samanta Gineitė
Kaunas
Summary
Dynamic professional with a proven track record in customer service management and insurance sales, honed at PZU and Lidl Lithuania. Excelled in building client relations and leading teams to enhance customer satisfaction. Skilled in problem-solving and licensed insurance, adept at promoting insurance products and driving customer loyalty through professionalism and ethics.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
10
10
years of professional experience
Work History
Insurance Agent
PZU
10.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Store Manager
Lidl Lithuania
04.2016 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Cashier
UAB Ermitažas
05.2015 - 04.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Non-university Higher (professional Bachelor) - General Practice Nurse
Kaunas College
Kaunas02-2018
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Life insurance
- Cold calling
- Insurance product promotion
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
Languages
Lithuanian
Native language
English
Upper intermediate
B2
Timeline
Insurance Agent
PZU
10.2024 - Current
Store Manager
Lidl Lithuania
04.2016 - 02.2024
Customer Service Cashier
UAB Ermitažas
05.2015 - 04.2016
Non-university Higher (professional Bachelor) - General Practice Nurse
Kaunas College
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