Simona Rogoža
Vilnius
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
6
6
years of professional experience
Work History
Cashier
UAB "Lidl Lietuva"
05.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Shift Manager
UAB "Tallink"
09.2021 - 05.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Scheduled staff to establish adequate coverage during peak business hours.
- Managed staff hiring, training and supervision.
Junior Manager
UAB "Premier Restaurants"
07.2018 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Waitress
UAB "Notrevie"
01.2018 - 06.2018
Education
High School Diploma -
Vilniaus Lietuvių Namai
Vilnius07.2019
Skills
- Verbal and Written Communication
- Directing Team Members
- Food Safety and Sanitation
- Customer Experience Management
- Reviewing Performance
- Inventory Control
- Schedule Management
- Coaching and Mentoring
Languages
Italian, Russian
Native language
English
Advanced
C1
Lithuanian
Proficient
C2
Timeline
Cashier
UAB "Lidl Lietuva"
05.2022 - Current
Shift Manager
UAB "Tallink"
09.2021 - 05.2022
Junior Manager
UAB "Premier Restaurants"
07.2018 - 09.2021
Waitress
UAB "Notrevie"
01.2018 - 06.2018
High School Diploma -
Vilniaus Lietuvių Namai
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