Simonas Kaunas
Kretinga,Lithuania
Summary
Accomplished Senior Customer Service Representative with no difficulty adapting to a new environment and communicating well with new people. Standing out with the positive outlook and hard work towards set goals. Mastered the art of resolving complex issues, enhancing client satisfaction through expert engagement and escalation. Educated and skilled in criminology knowledge, showcasing a unique blend of technical proficiency and interpersonal finesse.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Representative
Transcom Worldwide
06.2022 - Current
- Resolved customer service issues using company processes and policies.
- Engaged clients over live chat to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Learned and maintained in-depth understanding of service information to offer knowledgeable and educated responses to diverse customer questions.
- Exhibited professionalism when dealing with clients and staff.
Education
Bachelor's - Criminology
Vilnius University
Vilnius, Lithuania05.2024
Skills
- Microsoft Office
- Customer Support
- Law enforcement knowledge
- Database Research
Languages
Lithuanian
Native language
English
Advanced
C1
Russian
Elementary
A2
Timeline
Senior Customer Service Representative
Transcom Worldwide
06.2022 - Current
Bachelor's - Criminology
Vilnius University
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