SINTIA TENENGAKU GIMA
Al Barsha, Dubai
Summary
Knowledgeable Head Waiter with solid background in overseeing dining operations and staff. Proven ability to enhance guest satisfaction and streamline service procedures. Demonstrated leadership in team coordination and adeptness in handling customer inquiries and resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Waiter
Kitopi (Taqado Mexican Kitchen)
03.2021 - Current
- Managed daily restaurant operations to ensure exceptional guest service and adherence to quality standards.
- Conducted staff training sessions to enhance service delivery and deepen knowledge of menu offerings.
- Oversaw inventory control, placing orders to maintain optimal stock levels and minimize waste.
- Collaborated with kitchen staff to guarantee efficient and precise order execution.
- Maintained dining room cleanliness and organization to meet high presentation standards.
- Implemented new service procedures to streamline operations and improve the guest dining experience.
- Processed cash and credit transactions with a focus on accuracy in billing and payment handling.
- Assisted in menu development and pricing strategies to remain competitive and achieve financial goals.
Sales Associate
The Gift Factory
04.2019 - 01.2021
- Welcomed and assisted customers, ensuring their inquiries were addressed promptly and satisfactorily.
- Managed cash register operations and processed transactions with accuracy and efficiency.
- Delivered exceptional customer service by employing up-selling and cross-selling techniques, and providing alternative solutions.
- Engaged customers in signing up for the marketing list and communicated upcoming promotions.
- Maintained the store's appearance by restocking shelves and ensuring cleanliness, aligning with the brand's visual standards.
- Oversaw the receiving of new shipments and inventory management, contributing to loss prevention through vigilant stock monitoring and reporting security discrepancies.
- Assisted customers in product selection, enhancing overall shopping experience.
Education
GCE Ordinary Level - Business And Commerce
CEGET
Douala, Cameroon06-2016
GCE Advance Level - Business And Commerce
CEGET
Douala, Cameroon06-2019
Higher National Diploma, HND - Business Management
HIMS
Buea, Cameroon06-2021
Skills
- Menu memorization
- Menu presentation
- Guest relations management
- Food and beverage service
- Multitasking
- Team player/leadership
- Safe food handling
- Complaint handling
Certification
- Basic Food Safety Certification, Kitopi - 11-08-2025
- Certified Trainer/Joy Ambassador, Kitopi - 08-2025
LANGUAGES
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
HOBBIES
Music, Research, Reading, Fashion, Traveling, Gym
Timeline
Head Waiter
Kitopi (Taqado Mexican Kitchen)
03.2021 - Current
Sales Associate
The Gift Factory
04.2019 - 01.2021
GCE Ordinary Level - Business And Commerce
CEGET
GCE Advance Level - Business And Commerce
CEGET
Higher National Diploma, HND - Business Management
HIMS