Zendesk
Temidayo Adeagbo
Customer Support Specialist
Vilnius,LT
Summary
Dedicated Customer Care Specialist with extensive experience in high-volume customer service environments across logistics, telecom, and facilities management. Proven ability to resolve complex inquiries, manage service requests, and exceed performance targets in fast-paced, customer-focused settings. Skilled in using CRM systems (Zoho, Zendesk), live support tools, and administrative coordination. Known for delivering personalized support, fostering customer loyalty, and collaborating cross-functionally to ensure service excellence. Seeking to contribute to a purpose-driven team focused on creating positive customer outcomes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Concierge
Wels Facilities Management Jewels Tower
Dubai, United Arab Emirates
03.2022 - 10.2024
- Managed front-desk operations, guest inquiries, and daily service coordination to ensure smooth, high-quality customer experience.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at front desk.
- Managed over multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Exceeded client expectations by 25% through personalized attention, delivering solutions tailored to individual needs.
- Maintained personnel records and updated internal databases to support document management.
Customer Service Representative
UKR Logistics Company
Dubai , United Arab Emirates
07.2019 - 12.2021
- Provided logistics support and resolved customer issues using CRM tools to maintain service quality and shipment accuracy.
- Managed up to 15 high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as top performer within company team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Call Center Representative
MTN Communications
Lagos, Nigeria
06.2015 - 05.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed 80-100 high volume of inbound calls daily, resolved customer complaints, and ensured service continuity in fast-paced telecom setting.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently by 20% to 30%, contributing to success of call center operations.
- Utilized multi-line telephone systems for efficient call handling.
Education
Business Management - Business Management
Vilnius Technical Gediminas University
Vilnius, Lithuania 09.2024 - 06.2025
Bachelor of Science - Economics
Esae University
Benin Republic 09.2012 - 06.2015
Skills
Excellent communication
Time management expertise
Multitasking proficiency
Customer service excellence
Conflict resolution
Administrative support
Active listening
Email and live support
Customer retention
Telephone etiquette
Attention to details
Problem-solving
Teamwork and collaboration
Accomplishments
- Crafted unique, personalized guest experiences during visits or stays, resulting in 5-star service rating for hotel.
- Played a key role in reducing delivery-related complaints by 30% through proactive updates and logistics support.
- Boasted first-contact resolution by 20% at MTN by resolving complex telecom issues efficiently and professionally.
Software
Zoho CRM
Microsoft office
SPSS
People Support
I am deeply passionate about helping and serving others.
Certification
Customer service/Front office management
References
References available upon request.
Timeline
Business Management - Business Management
Vilnius Technical Gediminas University
09.2024 - 06.2025
Customer service/Front office management
09-2022
Concierge
Wels Facilities Management Jewels Tower
03.2022 - 10.2024
Customer Service Representative
UKR Logistics Company
07.2019 - 12.2021
Call Center Representative
MTN Communications
06.2015 - 05.2019
Bachelor of Science - Economics
Esae University
09.2012 - 06.2015